Imagine being part of a global leader in diversified electronics for the semiconductor manufacturing ecosystem, where virtually every electronic device in the world is produced using our technologies. At blithequark, we invent systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our innovative ideas and devices are advancing humanity, and we focus more than average on innovation, investing 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.
The blithequark Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The blithequark Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance, expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems, as well as an extensive parts network to ensure worldwide availability of parts.
As a Customer Support Engineer at blithequark, you will play a critical role in evaluating, analyzing, diagnosing, and troubleshooting technical equipment problems via telephone or at customer sites. Your primary goal will be to ensure that our equipment enhances customer production, and you will be responsible for repairing and updating equipment at customer facilities. You will also be expected to prepare field service reports on customer support activity, provide documentation to other supporting functions on re-occurring problems, and prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
To be successful in this role, you will need to have a strong educational foundation, with a Master's Level Degree and 0 years of related work experience, or a Bachelor's Level Degree and related work experience of 2 years. You will also need to possess excellent technical knowledge, education, training, and certification, as well as strong problem-solving skills and the ability to work independently and as part of a team.
To be successful in this role, you will need to possess a range of skills and competencies, including:
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Support Engineer, you will have the opportunity to work on a range of exciting projects, collaborating with our expert teams of physicists, engineers, data scientists, and problem-solvers. You will also have access to a range of training and development programs, designed to help you build your skills and advance your career.
At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our teams thrive on tackling really hard problems, and we are committed to providing a workplace that is supportive, collaborative, and fun. We offer a range of perks and benefits, including flexible working hours, on-site fitness classes, and social events. We are also committed to giving back to our community, with a range of volunteer programs and charitable initiatives.
We offer a competitive, family-friendly total rewards package, designed to reflect our commitment to an inclusive environment. Our programs include a range of benefits, such as health insurance, retirement savings, and paid time off. We also offer a range of perks, such as flexible working hours, on-site fitness classes, and social events. We are committed to providing a workplace that is supportive, collaborative, and fun, and we are proud to be an equal opportunity employer.
If you are a motivated and talented individual, looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Engineer position at blithequark. With our commitment to innovation, customer satisfaction, and employee development, we offer a unique and exciting opportunity to build your career and make a real difference in the world. Apply now to join our team and be part of the future of semiconductor manufacturing!
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