At arenaflex, we're reimagining the performance of buildings to serve people, places, and the planet. As a global leader in smart, healthy, and sustainable buildings, our mission is to empower individuals to build their best future. We're seeking an experienced Customer Support Representative to join our winning team, where you'll have the opportunity to develop yourself through meaningful work projects and learning opportunities.
**About arenaflex**
arenaflex is a forward-thinking organization that enables our employees to thrive in an empowering company culture where your voice and ideas will be heard. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Our teams are uniquely positioned to support a multitude of industries across the globe, and we're committed to providing a comprehensive benefits package that includes competitive salary, paid vacation/holidays/sick time, comprehensive benefits, and on-the-job/cross-training opportunities.
**What We Offer**
* Competitive salary
* Paid vacation/holidays/sick time
* Comprehensive benefits package including 401K, medical, dental, and vision care
* On the job/cross-training opportunities
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
**Job Summary**
As a Customer Support Representative, you will be responsible for providing direct support for the planned service agreement renewal process, actively participating in accounts receivable activities, and providing backup customer call handling as needed. You will work under direct supervision, tracking and monitoring the touch point plans and the contract renewal life cycle process with the account owners.
**Key Responsibilities**
* Responsible for the scheduling, tracking, and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
* Escalate issues to appropriate individuals for timely follow-up as required.
* May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
* Updates the Service delivery plans as required by the team.
* Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions.
* May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
* Reconciliation of accounts payable exceptions as necessary.
* Researches, resolves, or escalates accounts receivable disputes as outlined in the escalation process.
* Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
* Determines appropriate actions for timely resolution.
* If needed, will interact with Customers to resolve receivable issues.
* Processes invoice credits and re-bills, as necessary.
* Proactively contacts customers to ensure customer satisfaction and a commitment to pay.
* Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses, and special billing rates.
* Support inventory control process including updating equipment asset transactions.
* Provide additional service administration support, as required.
**What We Look For**
* **Required:**
+ Must have strong interpersonal skills to effectively communicate with both internal and external clients.
+ High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service/sales, or technical work environment.
+ Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
+ Ability to prioritize work activities based on financial impact to desired business goals.
+ Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
+ Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
+ Experience in contract financials is required.
* **Preferred:**
+ Associate degree.
+ Fire experience.
+ Accounts receivable experience.
+ Experience and/or basic project accounting or costing principals.
**Hiring Hourly Range:**
$26.83—$33.55 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
**Equal Employment Opportunity:**
arenaflex International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
**How to Apply:**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please visit our careers page at [www.arenaflex.com/careers](http://www.arenaflex.com/careers) to learn more about our company culture and benefits.