Are you a customer-centric individual with a passion for helping others achieve their goals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist.
**About blithequark**
blithequark is an innovative portfolio of aspirational online learning brands that make learning a new hobby easy, accessible, and fun. Our mission is to create the best learning experiences for people to explore what they're curious about. With a strong focus on student success, we're committed to providing exceptional virtual, hobby-learning experiences that empower individuals to reach their full potential.
**Our Journey So Far**
Since our inception in 2020, we've experienced rapid growth, expanding from 4 employees and 1 brand to 23 employees and 3 brands. Our team and technology continue to evolve, and we're proud to say that we're just getting started. Our goal is to become the leading provider of aspirational e-learning experiences, and we're looking for talented individuals like you to join our journey.
**The Role**
As an Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist, you'll play a critical role in delivering exceptional customer experiences across multiple brands and hobby categories. Your primary responsibilities will include:
- Providing exceptional customer service for issues and inquiries from students through chat, email, and phone
- Guiding students through the enrollment, onboarding, up-sell, and return/refund process
- Multitasking and problem-solving efficiently across technological platforms
- Troubleshooting issues and communicating potential solutions with customers and internal teams as needed
- Collaborating with other Support Representatives to expand the support experience for each of our brands
- Assisting in transitioning all new brand information into the blithequark template and system
- And more...
**Key Qualifications**
To succeed in this role, you'll need:
- A customer-first mentality
- 1-2 years of customer support experience, preferably in the technology space
- Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
- Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
- Proven ability and willingness to problem-solve at a systemic level
- Access to high-speed internet & ability to meet with coworkers via video chat
**Benefits & Basics**
- Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana.
- Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
- $16+ per hour based on experience
- Win-back Incentive Program
- Free Access to all of our brands' curricula (piano lessons, painting classes, etc.)
**Our Core Values**
At blithequark, we're guided by three core values:
- No BS. We > Me.
- Think in bets.
- Build with joy.
**Why Join Us?**
If you're passionate about delivering exceptional customer experiences and empowering individuals to reach their full potential, we invite you to join our team. As a blithequark team member, you'll have the opportunity to:
- Work with a dynamic and growing company that's making a real impact in the e-learning industry
- Develop your skills and expertise in a fast-paced, supportive environment
- Collaborate with a talented team of professionals who share your passion for customer-centricity
- Enjoy a competitive salary and benefits package, including a win-back incentive program and free access to our brands' curricula
**How to Apply**
If you're ready to take the next step in your career and join a team that's passionate about delivering exceptional customer experiences, we invite you to apply. Please submit your resume and a brief introduction explaining why you're the perfect fit for our team. We look forward to getting to know you!
**Apply Now**
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