blithequark is a fast-growing EdTech SaaS platform, revolutionizing the way early childhood education is managed across the region. With a strong presence in Singapore, Malaysia, Vietnam, and Indonesia, we are on a mission to redefine the educational landscape. Our innovative platform supports thousands of preschools, empowering educators to provide high-quality learning experiences for young children. With over $3M in annual recurring revenue, we are committed to delivering exceptional value to our customers and driving growth in the education sector.
We are seeking an experienced Customer Support Specialist to join our team, focusing on providing exceptional support to our Chinese and Malay-speaking users. As a key member of our support team, you will play a vital role in ensuring a smooth, timely, and helpful customer experience across our platforms and services. Your primary responsibility will be to be the voice of blithequark, addressing user inquiries and issues, and working closely with internal teams to resolve them.
Provide responsive, empathetic, and clear support to users via live chat, email, and calls, ensuring a seamless experience across our platforms and services.
Handle inquiries and issues related to our platform, working closely with internal teams, including product, technical, and operations, to resolve them efficiently and effectively.
Maintain accurate records of customer interactions and feedback, using this valuable information to improve our support processes and services.
Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay, ensuring that our users have easy access to the information they need.
Support the onboarding of new users with product walkthroughs and training, ensuring a smooth transition to our platform.
Collaborate with product and technical teams to report issues and suggest improvements, helping us to continually enhance our platform and services.
Help ensure service level targets are met (e.g., response time, resolution time, satisfaction ratings), maintaining high standards of customer satisfaction.
We are seeking a highly skilled and experienced Customer Support Specialist who can join our dynamic team. The ideal candidate will possess:
2+ years of experience in customer support, preferably in SaaS, tech, or education, with a proven track record of delivering exceptional customer experiences.
Proficiency in Chinese and Malay (spoken and written) is a must, with the ability to communicate effectively with users in these languages.
Strong communication skills and a customer-first mindset, with a passion for delivering exceptional support and building strong relationships with users.
Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus, with the ability to adapt to our existing tools and processes.
Comfortable working remotely and across time zones, with a flexible and adaptable approach to work.
Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Able to work independently and as part of a diverse, multicultural team, with a collaborative and supportive approach to work.
We offer a dynamic, fast-paced startup culture with room for growth and development. As a member of our team, you will have the opportunity to:
Make a meaningful impact on the lives of educators and children across Asia, supporting our mission to redefine early childhood education.
Work in a remote-friendly, flexible environment, with the freedom to work from anywhere and manage your time effectively.
Enjoy a competitive salary with performance-based bonuses, recognizing your hard work and contributions to our success.
We are committed to the growth and development of our team members, offering a range of opportunities for learning and professional development. As a Customer Support Specialist at blithequark, you will have access to:
Regular training and development programs, designed to enhance your skills and knowledge in customer support and related areas.
Opportunities to take on new challenges and responsibilities, with a clear career path for progression and growth within the company.
A supportive and collaborative team environment, with regular feedback and coaching to help you achieve your goals.
We pride ourselves on our dynamic, fast-paced startup culture, with a focus on innovation, collaboration, and customer satisfaction. As a member of our team, you will be part of a diverse, multicultural community, with a shared passion for delivering exceptional results and making a meaningful impact.
We offer a competitive salary with performance-based bonuses, recognizing your hard work and contributions to our success. In addition, you will enjoy a range of benefits, including:
Health insurance and other benefits, designed to support your physical and mental well-being.
A flexible and remote-friendly work environment, with the freedom to work from anywhere and manage your time effectively.
Regular team-building activities and social events, designed to foster a sense of community and connection among team members.
If you are a highly skilled and experienced Customer Support Specialist, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience, to [insert contact information]. We look forward to hearing from you!
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