Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist and become a part of a dynamic team that thrives on delivering exceptional customer experiences. With a strong focus on stability and success, arenaflex offers a unique opportunity for growth and development in a fast-paced, customer-centric environment.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
**Why Join arenaflex as a Customer Support Specialist?**
As a Customer Support Specialist at arenaflex, you will have the opportunity to:
* Learn and grow in a professional environment with in-depth training and one-on-one peer mentoring
* Develop strong relationships with customers through phone, email, and chat interactions
* Understand customer needs and recommend arenaflex's best solutions
* Work in a collaborative in-person setting with regular team events and a focus on teamwork and camaraderie
* Enjoy a comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance program
**Key Responsibilities**
As a Customer Support Specialist at arenaflex, your primary responsibilities will include:
* Processing customer orders and making product recommendations using world-class technology
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Building business relationships with customers through phone, email, and chat interactions
* Understanding customer needs and recommending arenaflex's best solutions
* Helping customers navigate arenaflex's website and online ordering
**Minimum Requirements**
To be successful as a Customer Support Specialist at arenaflex, you will need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but if you are eager to learn, we will train you!
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Complete health insurance coverage
* 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our modern facilities, first-class fitness center, and nearby walking path provide a comfortable and healthy workspace. We also prioritize teamwork and camaraderie, with regular team events and a focus on collaboration and open communication.
**Compensation and Perks**
As a Customer Support Specialist at arenaflex, you can expect:
* Competitive hourly rate from $24 to $28 per hour, with significant growth and earning potential
* $2 shift differential
* Opportunities for advancement and career growth
* Comprehensive benefits package, including health insurance, 401(k), and tuition assistance program
* Paid holidays and generous paid time off
* Employee perks, including best-in-class facilities, fitness center, and walking path
**How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Support Specialist position at arenaflex. Please submit your application through our website or by clicking on the "" link below.