Join arenaflex, a leading technology company, in shaping the future of customer support and experience the thrill of working with a dynamic team that values innovation and collaboration. As an Experienced Customer Support Specialist, you will be at the forefront of driving customer satisfaction, resolving technical issues, and promoting product education to our global customer base.
**About arenaflex**
arenaflex is a pioneering technology company that has revolutionized the way businesses communicate and connect with their customers. With over $220 million in investment since 2015, we have created a platform that empowers our customers to make authentic, human connections. Our mission is to fuel accessible, transparent, and collaborative communication, and we're looking for talented individuals like you to join our journey.
**The Role**
As a Customer Support Specialist, you will be an advocate for our customers, working closely with the global support team to ensure that technical issues are addressed and resolved promptly. Your role will involve:
* Identifying, promoting product education, and recommending technical solutions to customers
* Guiding product users through features and functionalities to help them achieve their goals
* Collaborating with the global support team to ensure customer satisfaction at all times
* Working closely with customers to identify, solve, escalate, and advise on their questions and concerns
* Serving as a customer advocate at arenaflex, ensuring that their needs are met and exceeded
**Your Schedule**
* You will work both Saturdays and Sundays
* Your 2 weekly resting days will be planned for weekdays (from Monday to Friday)
* Your working hours will be scheduled in a period of the day from 03:00 to 15:00, depending on Winter/Summer time (8 hours of active work per day, with a one-hour lunch break during the shift)
**What You Need to Succeed**
* Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
* Fluency in English is mandatory. Other languages such as Spanish or French are a plus
* Excellent written and verbal communication skills
* Familiar with ticketing tools and systems
* An understanding of how CRMs systems work
* Strong understanding of basic computer skills
* Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
* A curiosity to understand and troubleshoot complex customer inquiries
* Strong sense of time management and prioritization of work
* Exhibit uncompromising empathy
* Ability to multi-task across different platforms and forms of communication
* Willingness to work with multiple teams in an international and multilingual remote environment
**Why Join arenaflex?**
* **Growth Opportunities**: Frontline Support is a front-row seat at all things in arenaflex. Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization.
* **Learning**: arenaflex strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients.
* **Teamwork**: arenaflex is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal.
* **Impact**: You'll work closely with our clients to identify, solve, escalate, and advise them on their questions and concerns.
* **Culture**: Our culture values conversation, empathy, and collaboration. We believe that everyone has a voice that is valued, and we're committed to creating a workplace where everyone feels welcome and supported.
**What We Offer**
* A competitive salary reflecting our commitment to attracting the best talent
* Opportunities for growth and development in a dynamic and innovative company
* A collaborative and supportive work environment
* Flexible working hours and remote work options
* Access to cutting-edge technology and tools
* A comprehensive benefits package, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're passionate about customer support and experience, and you're looking for a challenging and rewarding role in a dynamic company, we want to hear from you! Please submit your application today, and join our team of talented professionals who are shaping the future of customer support and experience.