At arenaflex, we are driven by a shared purpose: to help people be their best in the moments that matter. This purpose guides us every day as we strive to solve for safer communities and environments. We believe that people can only be their best when they feel safe and are safe. To achieve this, we are dedicated to building the best possible technologies across every part of our safety and security ecosystem. This includes mission-critical communications devices and networks, AI-powered video security and access control, and the ability to unite voice, video, and data in a single command center view. By connecting public safety agencies and enterprises, we enable the collaboration that is critical to connecting those in need with those who can help. The work we do at arenaflex matters, and we are committed to making a positive impact.
The CMSO-SE organization at arenaflex provides high-quality support experiences for mission-critical customers, enabling them to accomplish their missions. Our Flex VIP Support team is dedicated to providing in-depth investigation and handling of more complex customer issues. As part of this team, you will play a critical role in delivering exceptional support to our customers and ensuring their success.
The Support team at arenaflex is comprised of a group of talented individuals who support our software and services to the Public Safety market. As a Customer Support Technician III, you will work on all aspects of our software, providing top-notch support to our customers. Your primary goal will be to maintain the highest level of service for all customers, ensuring timely notification of network and maintenance statuses. This position requires flexibility to work all hours as needed, including 24/7 support and participation in an on-call rotation schedule for SLA support.
To be successful in this role, you should have a Bachelor's Degree in Computer Science or equivalent industry experience. A minimum of 1 year of experience working with the Flex Product is preferred, as well as knowledge of and/or basic skills in:
Prior experience in installing, configuring, and supporting software; answering customer questions on application usage and administration; creating and updating technical documentation; logging information into internal case tracking systems; and/or providing Live Phone support for public safety customers is highly desirable. You should also be skilled in installing and configuring required 3rd party software packages and providing feedback to individual contributors.
At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Technician III, you will have access to a range of training and development opportunities, including:
At arenaflex, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and respectful, where everyone feels valued and empowered to contribute. Our employees are our greatest asset, and we are committed to providing a workplace that is engaging, challenging, and rewarding.
As a Customer Support Technician III at arenaflex, you will be eligible for a range of benefits, including:
If you are a motivated and talented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Technician III, you will play a critical role in our mission to solve for safer communities and environments, and you will be part of a collaborative and supportive team that is dedicated to making a positive impact. Don't miss out on this chance to join our team and contribute to our shared purpose. Apply today and take the first step towards a rewarding and challenging career at arenaflex.
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