Introduction to blithequark
At blithequark, we pride ourselves on being a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. With a rich history dating back to 1976, we have been driving innovation and cultivating a sense of belonging for all our employees. Our company is built on a foundation of expertise, teamwork, and a commitment to creating a responsible and united world. We are now seeking a highly skilled and experienced Customer Technical Service Representative to join our Pet Food division, serving as the main technical contact for our customers and supporting our sales team.
Job Overview
As a Customer Technical Service Representative at blithequark, you will play a vital role in providing process assistance, material support, and technical problem resolution to our customers. Your expertise will be instrumental in ensuring the efficient runability of our products in customer facilities, troubleshooting machine issues, and building strong relationships with our customer facilities. This is a remote, full-time position that offers a unique opportunity to work with a leading company in the industry and contribute to our mission of creating value for our customers and employees.
Key Responsibilities
- Act as a liaison between blithequark customers and our manufacturing plants, providing technical support and assistance as needed
- Interface with customers and their employees to provide process assistance for our products, including machine parameters and material support
- Respond to customer requests for problem resolution, troubleshooting, and analyzing materials to identify issues and provide solutions
- Work closely with our sales team to respond to customer issues, manage relationships, and recommend alternative product options when authorized
- Document customer issues and resolutions, and request lab testing on samples to further identify material issues
- Test samples on blithequark equipment to identify additional opportunities and assist in determining product specifications for customer needs
- Install, set up, and provide training on blithequark packaging equipment, as well as perform general preventative maintenance and audit, troubleshoot, and repair equipment as needed
- Travel up to 70% as required to support customer needs and provide on-site technical assistance
- Perform other duties as assigned to support the success of our Pet Food division
Essential Qualifications
- Bachelor's degree in packaging, engineering, or a related field, or comparable work experience in flexible packaging production or maintenance
- 5-10 years of experience in flexible packaging production/maintenance or packaging machine production/maintenance, with a strong preference for experience in the flexible packaging industry and/or meat/cheese/pet food packaging
- Previous experience in a manufacturing organization is preferred, as well as knowledge of and experience with the printing and converting industry and equipment
- Strong knowledge of the flexible packaging process from film production through packaging and shipping processes of finished products
- Computer skills, including report writing and Microsoft Office, as well as troubleshooting skills for packaging machines and flexible film interaction and mechanical issues
- Strong mechanical aptitude, with the ability to analyze and resolve machine breakdowns and upset conditions
Preferred Qualifications
- Experience working with customers in a technical support role, with a strong focus on building relationships and providing excellent customer service
- Knowledge of industry-specific software and systems, such as packaging design and simulation tools
- Certifications or training in areas such as packaging engineering, quality control, or lean manufacturing
- Experience working in a remote or field-based role, with the ability to work independently and manage time effectively
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Technical Service Representative, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship from experienced technical support professionals
- Formal training programs in areas such as packaging engineering, quality control, and lean manufacturing
- Opportunities for career advancement and professional growth within the company
- A culture of continuous learning and improvement, with a focus on staying up-to-date with industry trends and technologies
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a distributed team that values collaboration, communication, and mutual respect. Our company culture is built on a foundation of:
- A sense of belonging and community, with a focus on creating a welcoming and inclusive work environment
- A commitment to innovation and continuous improvement, with a focus on staying ahead of the curve in our industry
- A strong emphasis on customer satisfaction and service, with a focus on building long-term relationships with our customers
- A culture of recognition and reward, with opportunities for employee recognition and reward for outstanding performance
Compensation, Perks, and Benefits
As a Customer Technical Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary and bonus structure, with opportunities for growth and advancement
- A comprehensive benefits package, including group insurance, paid maternity/paternity leave, and educational reimbursement
- An immediately vested 401k with company match, as well as supplier discounts on various products
- A regular full-time position with a stable and secure work environment
- Participatory management and a culture of open communication and feedback
Conclusion
If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Technical Service Representative, you will play a vital role in supporting our customers and driving the success of our Pet Food division. With a competitive compensation package, a positive and supportive work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today to join our team and contribute to our mission of creating value for our customers and employees.
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