Posted May 6, 2026

Experienced Digital Applications Support Analyst for Electronic Funds Transfer (EFT) and Associated Technologies - Career Growth Opportunity in a Dynamic Banking Environment

Introduction to Apple Bank and Our Mission

At Apple Bank, we have been a cornerstone of stability and trust in the banking sector since 1863, serving New York City and its surrounding communities with dedication and integrity. Our mission is to put the best interests of our customers first, managing our company with prudence and responsibility. We are committed to delivering an outstanding customer experience and are seeking a talented and motivated Digital Applications Support Analyst to join our team. This role is crucial in supporting our electronic banking platforms and applications, ensuring seamless operations and exceptional service to our customers.

Job Overview

We are looking for an experienced Digital Applications Support Analyst to join our Enterprise Applications Support Team. The successful candidate will provide technical and back-office support for our electronic banking platforms and applications, with a primary focus on the debit card processing channel, our FIS Card base platform, and VRU applications. This is an exciting opportunity to work in a dynamic environment, collaborating with various teams and service providers to drive success and growth.

Key Responsibilities

Provide day-to-day technical assistance in a liaison role between service vendor providers (Visa & FIS Card Team) and the Digital Banking Services, as well as between our VRU application vendor and Contact Center Operations Team.
Create tickets against vendors for EFT/VRU application issues and work with them, as well as other peer technology departments within our IT Division, to rapidly resolve them; communicate and escalate to the EFT Manager as needed.
Support the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems.
Oversee vendor changes and releases to production platforms; perform system set-up for EFT and VRU business lines as needed.
Remain current on technology architecture and various system components for all EFT & VRU application platforms, including interfaces and data flow to vendor components, as well as to the Core; evaluate technology and architecture deliverables for current and new technologies.
Help maintain knowledge base including architecture, configuration, and other software artifacts; alert and escalate vendor support issues to senior management and seek to identify problems and improve application support service levels.
Support the EFT Manager in departmental audits, IT risk examinations, as well as external regulatory exams; execute corrective action (if needed) in a timely manner.
Maintain the confidentiality of the Bank’s customers and perform other duties as requested.

Essential Qualifications

To be successful in this role, you will need:

A Bachelor’s degree in Information Technology or a related field.
At least 3-5 years of experience in technology support, with familiarity in the Core Banking ecosystem preferable.
Knowledge of Debit card processing and VRU Application preferable.
Familiarity with regulatory policies, including BSA/AML, privacy, and especially PCI compliance, as well as applicable regulations and regulatory policies for debit cards.
Experience in resolving and working through escalated and complex customer issues.
Solid problem-solving skills and excellent interpersonal and communication (verbal and written) skills.
Ability to operate in a fast-paced and ever-changing environment.
Experience in recognizing service opportunities and providing exceptional customer satisfaction.
Superior Microsoft Office skills (PowerPoint, Excel, and Word) and excellent presentation skills.

Preferred Qualifications

While not essential, the following skills and experience are highly desirable:

Familiarity with FIS IBS core banking/Card base or equivalent Core/Debit card platform.
Familiarity with Visa Debit card system and associated interfaces with FIS.
Familiarity with VRU applications, including Centurion application.

Career Growth Opportunities and Learning Benefits

At Apple Bank, we are committed to supporting the growth and development of our employees. As a Digital Applications Support Analyst, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs, as well as opportunities for career advancement and professional growth.

Work Environment and Company Culture

Our company culture is built on a foundation of integrity, respect, and teamwork. We value diversity and inclusion and are committed to creating a work environment that is welcoming and supportive of all employees. We offer a range of benefits and perks, including a competitive salary package, comprehensive health insurance, and a generous retirement plan.

Compensation, Perks, and Benefits

We offer a competitive salary range of $100,000 - $135,000, commensurate with experience. In addition to a competitive salary, we offer a range of benefits and perks, including:

Comprehensive health insurance.
Generous retirement plan.
Opportunities for career advancement and professional growth.
Collaborative and supportive work environment.
Recognition and reward programs.

Conclusion

If you are a motivated and experienced technology professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Digital Applications Support Analyst at Apple Bank, you will have the opportunity to work on challenging projects, develop your skills and knowledge, and contribute to the success of our organization. Please submit your application today and take the first step towards a rewarding and challenging career with Apple Bank.

Apple Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. We are committed to creating a diverse and inclusive work environment and encourage applications from qualified candidates from all backgrounds.

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