Join the blithequark Team: Elevating Customer Experience in Live Events
At blithequark, we're passionate about creating unforgettable experiences for our customers, from the moment they purchase tickets to the moment they enter the gates of their favorite live events. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing the blithequark brand, providing top-notch service to our customers, and ensuring they get the right seats at the right price.
About the Role: Crafting Memorable Experiences
As a Customer Experience Representative at blithequark, you'll engage with hundreds of customers who share our passion for live events. Your role is crucial in troubleshooting technical concerns, answering questions about events or our services, and utilizing internal and external technology to manage order fulfillment. You'll be the face of blithequark, providing proactive, friendly, and high-quality service to our customers.
Key Responsibilities: Delivering Exceptional Customer Service
- Handle customer contacts promptly and professionally via phone, email, and live chat.
- Answer questions about purchases, orders, inventory, and upcoming events, ensuring customers have a seamless experience.
- Utilize internal and external technology to manage order fulfillment, ensuring timely and accurate delivery.
- Be a team player, contributing to the culture and growth of blithequark.
- Create memorable experiences with customers who share our love for live events.
Career Progression: Growing with blithequark
As a Call Center Associate at blithequark, you'll have the opportunity to grow and develop in your role. Here's what you can expect in the first 30, 90, and 180 days:
30 Days: Setting the Foundation
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and blithequark values.
- Gain access to and familiarize yourself with our accounts and internal systems.
- Shadow teammates and document what you've learned from observing and listening to their emails and calls.
90 Days: Taking Ownership
- Perform core responsibilities comfortably on your own, providing high-quality service to customers.
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Understand service level expectations, KPIs, and other metrics to watch for.
180 Days: Becoming a Trusted Expert
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Handle front-line customer escalations and follow-ups, demonstrating your expertise.
- Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.
What You'll Bring: Essential Qualifications and Skills
To succeed in this role, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat.
- A team player mentality and drive to contribute to culture and growth.
- A sense of curiosity to ask questions and keenness to improve upon work.
- Passion for live events (sports, concerts, or theatre).
- Flexible schedule to work evenings, weekends, and holidays.
- Excellent verbal and written communication skills.
- Experience with Zendesk or similar help desk software.
Schedule and Compensation: A Great Balance
blithequark offers a hybrid schedule with 3 days in the office and 2 days remote. The schedule for this role is:
- 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
The compensation package includes:
- $40,000 base salary with bi-annual bonuses and equity.
- Training is fully paid.
Benefits: More Than Just a Job
At blithequark, we offer a comprehensive benefits package that includes:
- Competitive compensation; bonus incentives and equity for all employees.
- FLEX PTO; mental health days.
- Medical, dental, and vision insurance.
- 401K matching.
- Monthly credits and discounts for attending live events.
- Hybrid working model.
- A variety of additional workplace perks.
Join the blithequark Team: Make a Difference
If you're passionate about delivering exceptional customer service and creating memorable experiences for live event enthusiasts, we want to hear from you. Join the blithequark team and be part of a dynamic organization that's shaping the future of the live events industry. Apply now and take the first step towards a rewarding career with blithequark!
Apply Now