At arenaflex, we're on a mission to revolutionize the way we deliver exceptional member experiences. As a key player in our collaborative, team-driven atmosphere, you'll have the opportunity to make a significant impact on the lives of our customers. We're seeking a highly skilled and dedicated Remote Member/Customer Services Advocate to join our dynamic team, offering a competitive salary and a comprehensive benefits package.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the insurance industry. With a rich history of trust and reliability, we've built a reputation for delivering exceptional member service and being there for our customers when they need us most. As part of our team, you'll become a part of an iconic brand that values transparency, simplicity, and member satisfaction above all else.
**The Role**
As a Remote Member/Customer Services Advocate, you'll play a vital role in our efforts to provide accurate and responsive service to our customers. Your primary responsibility will be to work directly with AAA Life Members in a fast-paced inbound contact center, providing them with an outstanding experience. You'll be the face of arenaflex, building trust and creating sustainable relationships through open and interactive communication.
**Key Responsibilities:**
* Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication.
* Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
* Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
* Confidentially handle policy owner information and ensure compliance and communication standards are met.
* Collaborate with internal teams to ensure thorough and timely resolutions for all members.
**What We Offer**
At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:
* Competitive pay: $20/hour (plus shift premiums available based on scheduled hours)
* Work from home opportunities available
* Earn up to $2,500 in the first year in Retention Bonuses
* Medical Benefits available on 1st day of employment (Family coverage available)
* Dental, Vision, Life, and Disability coverage
* Performance-based incentive plan
* Retirement Savings options (pension & 401k available with a Company match)
* Generous Paid Time Off Plan (including Holiday Pay, Floating Holiday Days, and a very generous vacation policy)
* Complimentary AAA Basic Membership
* Tuition reimbursement
**What We're Looking For**
To succeed in this role, you'll need:
* Minimum 2 years experience in a customer service related position where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
* Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division).
* Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired.
* Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred.
* Completion of insurance industry or LOMA coursework preferred.
* High School Diploma required; some college level coursework preferred.
* Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN.
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a work environment that's collaborative, dynamic, and rewarding. As a member of our team, you'll have the opportunity to:
* Make a significant impact on the lives of our customers
* Work with a talented and dedicated team of professionals
* Develop your skills and expertise in a fast-paced and ever-changing industry
* Enjoy a comprehensive benefits package that includes competitive pay, work from home opportunities, and a generous Paid Time Off Plan
* Take advantage of tuition reimbursement and professional development opportunities
* Be part of an iconic brand that values transparency, simplicity, and member satisfaction above all else
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!