Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Full Stack Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, providing timely and effective solutions to our members' emergency roadside service needs.
**Job Type:**
* Full-time
* Hourly
* Exempt/Non-Exempt: Hourly
**Job Description:**
As a Full Stack Customer Service Representative, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. Your primary duties and responsibilities will include:
* Responding to member/customer requests for emergency road service in a call center environment
* Obtaining information regarding type of service required (e.g. vehicle location, type of problem, etc.)
* Providing basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
* Performing geographical location spotting to determine potential service providers
* Communicating with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtaining estimated time of arrival
* Entering data into D2000 database and documenting all relevant details
* Notifying member of estimated time of arrival and name of contractor
* May communicate with contractor if service not provided within specified time period and update member on status as necessary
* Recognizing, promoting, and processing membership sales opportunities
* Verifying completed status of call and closing out on system
**Key Responsibilities:**
* Provide superior customer service during every member interaction
* Respond to a high volume of emergency road service requests in a call center environment
* Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
* Analyze member accounts to determine additional products and services that benefit the member
* Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion
**What We Offer:**
* Full-time paid training beginning Thursday, May 29, 2025
* Hours during virtual training: Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST
* Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
* Voluntary overtime opportunities
* Remote work environment with flexible scheduling
* Competitive hourly rate: $19.00 per hour with shift premium for evening periods and weekends
* Performance-based incentives
* $250 Perfect Attendance bonus after 90-days of incident-free attendance
* Bi-lingual a plus – subsidy for bilingual skills (Must be fluent in Spanish and English)
* Excellent and comprehensive benefits packages, including:
+ 401k Match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary arenaflex membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements:**
* High school diploma or equivalent
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
* 6 months of customer service experience
* Providing customers service in a professional manner and de-escalating situations
* Accurately inputting information into various fields using a PC keyboard
* Navigating through a PC and/or automated processing system
* Reading and comprehending various customer care service tools (manuals, work models, etc.)
* Performing mathematical calculations including adding, subtracting, percentages, etc.
**Preferred Qualifications:**
* College level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses
* Experience in a call center environment – minimum 6 months
* Remote work experience
* Customer service environment
* Promoting arenaflex products and services
* Identifying and responding to customer needs through cross-selling and up-selling products
**Work Environment:**
* Works in a temperature-controlled office environment
* Irregular hours to include various shifts, weekends, and/or holidays
**About arenaflex:**
arenaflex is a leading provider of membership, travel, insurance, and financial services, serving approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. We are committed to driving innovation and excellence in the industry, and we are seeking talented individuals to join our team.
**Why Join arenaflex?**
* We offer a dynamic and inclusive work environment that values diversity and promotes growth and development
* We provide opportunities for career advancement and professional growth
* We offer a comprehensive benefits package and competitive compensation
* We are committed to providing a safe and healthy work environment
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
**Background Check:**
All applicants offered employment will be required to consent to a background and drug screen based on the requirements of the position.
**Regular and Reliable Attendance:**
Regular and reliable attendance is essential for the function of this job.
**Apply Now:**
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