**Join arenaflex, a Fortune 50 corporation, in revolutionizing the retail industry with exceptional customer service. As a Home-Based Sr. Specialist in Collections, you will be an integral part of our Target Enterprise Services (TES) organization, delivering an unparalleled experience to our guests and crew members alike.**
**About arenaflex**
arenaflex is a leading American retailer with over 400,000 crew members worldwide. Our iconic brand is built on a foundation of caring for our guests, investing in our communities, and prioritizing relationships, growth, and success. As a Fortune 50 corporation, we strive to create a culture of responsive, informed, and devoted service providers who embody the arenaflex spirit.
**The arenaflex Enterprise Services (TES) Organization**
TES is at the forefront of innovation, driving conversations with guests and crew members alike. From visitor service specialists and product designers to supplier managers and financial and team of employees control analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and devoted service providers – from the inside out – through company services our people can rely on.
**The Target Guest Services Team**
Our Guest Services team is dedicated to delivering an advanced experience with every touch and providing fast and seamless resolution of issues on behalf of our guests and crew members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing each interaction with that signature arenaflex service that guests and crew members alike have come to expect. From our headquarters to our stores and distribution facilities, we directly support arenaflex's bottom line by building guest loyalty as the store of choice and taking care of our crew members so they can get back to the work they do best.
**Job Responsibilities**
As a Home-Based Sr. Specialist in Collections, you will:
* Interact with guests and negotiate bill arrangements for both inbound and outbound collections.
* Provide a arenaflex logo interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and supplying suitable plausible solutions.
* Demonstrate problem-solving abilities through probing or making guidelines for handling of exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
* Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that is fast-paced and requires prioritization of work accordingly.
* The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.
**About You**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of prior guest experience or customer service experience
* Ability to interact with guests, crew members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities. Experience handling escalated guest complaints
* Ability to apply various facts and reasserts to respond to questions, identify issues, and properly resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
* Access to a home workspace that is free of noise distractions to perform the role
* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to twenty-five pounds of equipment
**Why Join arenaflex?**
* Competitive salary
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex careers website] to submit your application.