Are you a customer-focused professional with a passion for delivering exceptional service and building long-term relationships? Do you have a strong background in insurance and a desire to work for a company that values its employees and strives to make a meaningful difference in the world? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual position at arenaflex.
**About arenaflex**
arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. As a Fortune 500 company with over 60 offices in 20+ countries, we offer a unique blend of stability, growth opportunities, and a dynamic work environment. Our company culture is built on the values of people, teamwork, and continuous improvement, and we strive to support our employees in living their lives to the fullest at home and at work.
**Job Summary**
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, delivering a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products, and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.
**Responsibilities**
* Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
* Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
* Strive for first call resolution in order to provide "best in class" service
* Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications/Skill Sets**
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
**Requirements**
* High School Diploma or equivalent; some college is a plus!
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired. Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future
**Work Environment and Company Culture**
* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location
* In addition to regular hourly pay, there is an annual Performance Bonus Potential
* arenaflex offers competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
* arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic
**Compensation and Benefits**
* Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* Annual Performance Bonus Potential
* Competitive benefit programs, including health, dental, and vision insurance, 401(k), Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
**How to Apply**
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual position at arenaflex. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We look forward to hearing from you!
**Caution: Employment Scams**
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings.
* All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.
We would also ask that you please report any job employment scams related to arenaflex to
[email protected].