At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Full Stack Customer Service Representatives. As a key member of our customer service team, you'll be the voice of arenaflex, providing exceptional service to our customers from the comfort of your own home. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we'd love to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that connect people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a Full Stack Customer Service Representative, you'll be at the forefront of this innovation, helping our customers navigate the latest technology and services.
**Your Impact**
As a Full Stack Customer Service Representative, you'll be responsible for handling customer service calls, resolving complex issues, and delivering personalized recommendations for our latest products and services. Your goal will be to provide effective and timely resolutions for customers, while meeting monthly sales goals and delivering an outstanding customer experience. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
**Your Day-to-Day**
* Instill confidence and loyalty in customers through thoughtful listening and knowledge of arenaflex's products and services
* Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting on both products and services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To**
* Competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
* Opportunities to earn up to $72,114 per year, depending on geography, experience, expertise, and education/training
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time off and holidays
+ Sick leave
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
**Work From Home Requirements**
* Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
With arenaflex, career possibilities are limitless. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**How to Apply**
If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we'd love to hear from you! Apply now to join our team as a Full Stack Customer Service Representative.
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**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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