Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a growth mindset? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Specialist to join our EST fully remote team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the trades industry. Our mission is to empower families and their employees with genuine care, making a meaningful difference in their lives. We believe in fostering a culture of growth, collaboration, and innovation, where our team members can thrive and reach their full potential. As a remote employee, you will be part of a dynamic and experienced team that is shaping the future of the trades industry.
**Who We're Looking For**
We're seeking a highly motivated and customer-centric individual who is passionate about delivering exceptional service experiences. The ideal candidate will have:
* A growth mindset and a desire for professional development
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and team members
* Strong problem-solving skills and attention to detail
* Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
* Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
* Ability to multitask and prioritize work in a fast-paced environment
* Familiarity with plumbing/HVAC/service terminology, processes, and materials (a plus)
**Responsibilities**
As a Full Stack Customer Service Specialist, you will be responsible for:
* Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
* Coordinating scheduling of technicians for service calls, installations, and repairs
* Dispatching technicians to job sites in a timely and efficient manner
* Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
* Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
* Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
* Organizing and maintaining systems for documents, invoices, and client records
* Processing payments from customers and following up on overdue accounts as necessary
* Assisting in setting up and implementation of ServiceTitan
* Additional responsibilities to support the growth of the company
**Minimum Skills and Experience Required**
* Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
* Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
* Excellent time management skills and the ability to multitask and prioritize work
* Attention to detail and problem-solving skills
* Excellent communication with customers, suppliers, and team members
* Familiarity with plumbing/HVAC/service terminology, processes, and materials (a plus)
* Must have a clear background check
**Requirements**
* Employment Type: Full-time
* Work Hours: 40 to 40 hours work
* Required Education: High school or equivalent
* Required Experience: None(2) years
**What We Offer**
* Competitive salary
* Opportunity to work with a dynamic and experienced team
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Collaborative and supportive work environment
**How to Apply**
Ready to join our team? Click the link below to apply now and we'll be in touch soon!
**Simple Application Process**
We've made it easy to apply for this role. Simply click the link above, and we'll take care of the rest. Our hiring team will review your application and be in touch if we'd like to schedule an interview.
**Why arenaflex?**
arenaflex is a leading provider of innovative solutions for the trades industry. Our mission is to empower families and their employees with genuine care, making a meaningful difference in their lives. We believe in fostering a culture of growth, collaboration, and innovation, where our team members can thrive and reach their full potential.
**Join Our Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our EST fully remote team and be part of a dynamic and experienced team that is shaping the future of the trades industry.