Are you a seasoned professional with a passion for innovation and problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Success Manager to join our Amazon Robotics (AR) team, working remotely from the comfort of your own home.
**About arenaflex and Amazon Robotics**
arenaflex is a cutting-edge technology company that's revolutionizing the way we think about customer experience. Our Amazon Robotics (AR) team is a smart, passionate group of doers who are dedicated to applying the latest advances in robotics and software to solve real-world challenges. We're not just inventing new technologies – we're transforming the way our customers interact with our products and services. And we're just getting started!
**The Role**
As a Full Stack Customer Success Manager, you'll be the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems, and tools. You'll work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology and processes. Your goal will be to identify operational pain-points, translate them into opportunities for product and/or process changes, and improve system performance and customer sentiment.
**Key Responsibilities**
* Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
* Audit adoption and improve effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
* Identify and address trending operational performance issues and improvement opportunities, and implement solutions in the fulfillment network.
* Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives.
* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
* Coach site leaders on AR best practices and robotics systems and tools.
* Travel approximately 25-30% of the time.
**Essential Qualifications**
* Bachelor's degree in Engineering and/or relevant experience.
* 6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
* Experience managing multiple high-priority tasks simultaneously.
* Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
**Preferred Qualifications**
* Master's degree in Engineering and/or MBA.
* Strong problem-solving and analytical skills.
* Experience with Lean, Six Sigma, or other continuous improvement methodologies.
* Experience with robotics hardware, software, and/or system troubleshooting.
* Experience in BI and analytical tools including Tableau, SQL, and R/Python.
**What We Offer**
* Competitive salary range: $138,300 - $187,100 (base pay may vary depending on job-related knowledge, skills, and experience).
* Sign-on bonus and restricted stock units may be provided as part of the compensation package.
* Full range of medical, financial, and/or other benefits, dependent on the position offered.
* Opportunity to work with a dynamic, innovative team that's changing the face of customer experience.
* Flexible work environment, with the option to work remotely from home.
* Professional development opportunities, including training and education programs.
**About arenaflex**
arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link].
**How to Apply**
If you're a motivated, results-driven professional with a passion for innovation and customer success, we want to hear from you! Apply now through our internal or external careers site.
**Note:** arenaflex is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone can thrive.
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