**Join arenaflex, a global leader in technology and innovation, as we seek an experienced Full Stack Customer Success Technical Specialist to join our team. As a key member of our Z Transaction Processing Software Platform, you will play a critical role in helping clients fully realize the value of arenaflex products, while growing their adoption of next-generation technologies.**
**Introduction**
At arenaflex, we believe that technology has the power to transform lives and businesses. As a Customer Success Technical Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth. With a strong focus on technical expertise and people skills, you will work closely with clients, partners, and colleagues to solve complex technical and business challenges.
**Your Role and Responsibilities**
As a CS Technical Specialist, you will work directly with end clients to accelerate their deployment of strategic offerings within their production environment. You will collaborate with assigned arenaflex account teams to ensure the right client sponsors and champions are actively involved and that key performance measurements have been met.
Your key responsibilities will include:
* Driving the adoption of additional products, features, and upgrades to maximize the overall value clients derive from arenaflex Technology
* Actively guiding end users on how to get value from arenaflex products
* Installing and provisioning environments to ensure arenaflex product functionality is ready to implement client use cases
* Finalizing and validating architecture, use cases, and sponsors to ensure solution design can be implemented and will be fully functional for end users
**Essential Qualifications**
To be successful in this role, you will need:
* Confidence to contact and engage potential new customers and deliver an elevated experience
* A desire to continually learn new technologies and how to apply their value in a client environment
* Motivation to achieve technical objectives and high client satisfaction
* Embracing curiosity and a growth mindset
**Preferred Qualifications**
* Bachelor's Degree in Computer Science, Data Science, Engineering, Information Systems, or equivalent technical degree/experience
* Strong communication and intellectual curiosity skills
* Ability to influence and strong organizational skills
* Proven track record of winning and competing, with a change agent mindset
**Technical Expertise**
You will have experience with three or more of the following:
* Operating system administration (Linux, Windows, z/OS)
* TCP/IP network and LDAP administration skills
* APM solutions on IBM Z platform, IBM CICS, Db2 or IMS admin skills
* Enterprise COBOL, PL/I programming skills, Java development skills
* Software testing methodologies, automated testing tools
* Data modeling, and experience with integration tools
* Security tools and protocols, knowledge of relevant compliance regulations
* Understanding of risk management practices and data access patterns
* Log analysis, proficiency in anomaly detection techniques
* SQL, relational database concepts, data manipulation, querying techniques
* Database administration tasks like backup and recovery, knowledge of Db2 utilities
* Data analysis skills, a good understanding of machine learning algorithms
* Ability to interpret complex data visualizations
* Understanding of monitoring and logging tools, proficiency in data analysis
* Experience with AI and machine learning concepts, automation scripting abilities
* Familiarity with DevOps practices
**Preferred Technical Experience**
You will have experience with two or more of the following:
* OpenTelemetry (OTeL)
* Ability to work with scripting languages like REXX, JCL, YAML or Ansible
* Mainframe monitoring tools like RMF and SMF
* Knowledge of TSO, RACF security controls
* Working with Large Language Models and RAG models, Conversational AI and design principles
* Interoperating COBOL and Java within a z/OS subsystem is a bonus
* Data integration, messaging protocols like Kafka, REST API design, leveraging z/OS assets like MQ Queue, z/OS Connect EE, and AP Connect can be beneficial
**About arenaflex**
arenaflex is a global leader in technology and innovation, with a presence in over 175 countries. Our Global Markets organization is a strategic sales business unit that manages our global footprint, working closely with dedicated country-based operating units to serve clients locally. We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain, and we are committed to being a responsible technology innovator and a force for good in the world.
**Your Life at arenaflex**
At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits program, including:
* Healthcare benefits, including medical and prescription drug coverage, dental, vision, and mental health and well-being
* Financial programs, such as 401(k), the arenaflex Employee Stock Purchase Plan, financial counseling, life insurance, short- and long-term disability coverage, and opportunities for performance-based salary incentive programs
* Generous paid time off, including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with arenaflex Policy, and other Paid Care Leave programs
* Training and educational resources on our personalized, AI-driven learning platform, where employees can grow skills and obtain industry-recognized certifications to achieve their career goals
* Diverse and inclusive employee resource groups, giving and volunteer opportunities, and discounts on retail products, services, and experiences
**How to Apply**
If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on [insert date] and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. arenaflex will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.