About Doordash
Doordash is a leading food delivery and logistics company that connects customers with their favorite restaurants and food establishments. Our mission is to make it easy for anyone to have great food delivered to their doorstep. We're a team of innovators, problem-solvers, and customer-obsessed individuals who are passionate about delivering exceptional experiences. At Doordash, we value our customers above all else and strive to provide them with the best possible service.
About the Role
We're seeking an experienced Full Stack Customer Support Specialist to join our team. As a key member of our customer support group, you'll play a critical role in ensuring that our customers have an exceptional experience with our platform. You'll be responsible for resolving customer inquiries, investigating issues, and providing solutions that exceed customer expectations. If you're a customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.
Key Responsibilities
- Join forces with Doordash clients to assist with responding to how-to questions and investigate the Doordash stage.
- Convey a "human-first" experience and goals for clients through voice and composed cooperations across talk, email, telephone, and Doordash devices in an opportune and exact way.
- End up being a specialist in Doordash items, both at a specialized and client use-case level.
- Search for potential chances to assist clients with boosting their worth from Doordash, searching for better approaches to work more intelligent and charm clients.
- Cooperate with initiative on expanding authoritative efficiencies, sharing input and centers to assist the group with working more brilliant while driving client esteem higher.
- Team up with peer colleagues (Deals, Onboarding, Record The executives, Maintenance, and so forth) to increment client commitment and add to holding clients long haul, functioning as one group.
What You'll Bring
We're looking for a customer-focused individual who is passionate about delivering exceptional service. Here are some of the key qualities and skills we're looking for:
Client Fixation
You're energetic about engaging clients and love the test of finding what will help them most.
Interest
You won't hesitate to seek clarification on pressing issues and have an "continuously learning" mantra.
Proprietorship
You proactively set elevated expectations and totally finish objectives and get a sense of ownership with you and your group's exhibition.
Flexibility
You flourish in a unique climate and are OK with uncertainty and changing client needs and needs.
Communication
You're an astounding communicator and flourish at making lucidity and arrangement, remaining profoundly coordinated and incredible prioritization are important for your tool stash.
Requirements
- 2 years of giving Programming as-a-Administration (SaaS) client care to organizations with models where you've impacted clients to improve things.
- Shown foundation of offering help for different internet based programming or SaaS items or potentially IT experience.
- Experience constructing best practices equipped towards help quality and efficiencies, possibly from having filled in as an Informed authority (SME), Mentor or Leader.
- The capacity to adjust working freely and through uncertainty while adding to major areas of strength for a climate.
- Many instances of focusing on for most noteworthy effect/esteem work among contending needs or requests.
- You are know all about fundamental web innovations (ex: HTML, CSS, JSON, and JavaScript).
- You are know about exploring and working with numerous emotionally supportive networks (ex: Zendesk, Freshdesk, Administration Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio and so on).
What We Offer
We're committed to providing our employees with a comprehensive benefits package that includes:
- 401k Retirement plan
- Extraordinary clinical, dental, vision and parental leave benefits
- Open and straightforward culture
- Fantastic open doors for vocation development and progression
- An on location rec center at our HQ with neighborhood proficient mentors
- Every other week free lunch nearby in the workplace, month to month Doordash credit assuming that you're remote
- Limitless PTO (Because of the idea of this work, cooperation with your chief and colleagues will be important to guarantee the appropriate client inclusion is set up)
- Loads of Loot
How to Apply
If you're a customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application through our website or by clicking on the link below:
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