At arenaflex, our mission is to be the most customer-centric company on earth, and to achieve this, we need exceptionally talented, bright, and driven people. arenaflex Business Customer Services learning experience team is seeking a Senior Learning Specialist to boost the competencies of our customer service associates by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization.
**Job Summary:**
As a Senior Learning Specialist (Japanese), you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of arenaflex customer service associates. You will work closely with the leadership team to identify training needs, develop training interventions, and measure the effectiveness of training programs. Your expertise in Japanese language and culture will be essential in creating training programs that cater to the needs of our diverse customer base.
**Key Responsibilities:**
• Coordinate training sessions based on site needs, ensuring that training programs are tailored to meet the specific needs of our customer service associates.
• Conduct daily sessions with trainees, providing guidance and support to ensure that they are able to effectively apply the skills and knowledge learned in training.
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team, highlighting areas of strength and opportunity for improvement.
• Document feedback and audit results to help the Leadership Team identify areas for improvement and develop strategies to address them.
• Contribute to additional training projects as required, working collaboratively with other team members to ensure that training programs are effective and efficient.
• Understand workflow and daily production goals, ensuring that training programs are aligned with business objectives.
• Solve problems quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve them.
• Maintain a positive attitude and presence on the floor, providing a supportive and inclusive learning environment for our customer service associates.
• Facilitate and present to groups of up to 30 people in a class, using a variety of training methods and techniques to engage and motivate learners.
• Act as an effective people manager during mentored production periods during training, providing guidance and support to ensure that trainees are able to effectively apply the skills and knowledge learned in training.
**Requirements:**
• Expertise in Japanese language (JLPT N1 certified) and English language, with excellent communication and interpersonal skills.
• 2+ years of experience in training delivery roles or similar experience, with a proven track record of developing and delivering effective training programs.
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones, with the ability to adapt to changing priorities and deadlines.
• Good coordination and organization skills, with the ability to manage multiple projects and priorities simultaneously.
• Extensive expertise in cultural and soft skills relevant to a contact center environment, with a deep understanding of the importance of cultural sensitivity and awareness.
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint), with the ability to create engaging and effective training materials.
• Experience in Customer Service or customer service-related work experience, with a proven track record of delivering exceptional customer service.
• Training experience specific to a contact center environment, with a deep understanding of the skills and knowledge required to deliver effective customer service.
• Bachelor’s degree or significant college coursework in communication, education, or a related field, with a strong foundation in adult learning theory and instructional design.
• Experience working with Learning Management Systems (LMS), with the ability to create and manage online training programs.
**Preferred Qualifications:**
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to analyze data and identify areas for improvement.
• Experience working with diverse groups of people, with a proven track record of creating inclusive and engaging training programs.
• Strong communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members.
• Experience working with technology, with a strong understanding of the importance of technology in supporting learning and development.
**Work Environment and Company Culture:**
arenaflex is committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. We believe that our employees are our greatest asset, and we are committed to providing a supportive and inclusive work environment that allows them to thrive. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to creating a workplace where everyone feels welcome and valued.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including a base salary range of $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
**How to Apply:**
If you are a motivated and experienced learning professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site, and we will review your qualifications and experience in detail. We look forward to hearing from you!
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