At arenaflex, we're revolutionizing the way people experience travel and living spaces. As a leader in the short-term rental market, we're committed to delivering exceptional customer experiences through cutting-edge technology. Our Core ML team is at the forefront of this innovation, driving CSxAI (Customer Support x Artificial Intelligence) initiatives to enable intelligent, scalable, and exceptional service experiences. We're seeking an experienced Full Stack Machine Learning Engineer to join our team and help shape the future of customer support at arenaflex.
**The Community You Will Join**
Machine Learning and Artificial Intelligence are the heartbeat of arenaflex's product. Our Core ML team is responsible for developing and enhancing various AI models, ML services, and tools, including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications in arenaflex. With the richness of our data, the complexity of our marketplace, and the variety innate in our product, we need to operate at the state-of-the-art of AI practice. We're committed to investing in long-term innovation to solve complex problems and need the very best experts in ML and AI to join us.
**The Difference You Will Make**
As a Full Stack Machine Learning Engineer, your expertise will be pivotal in developing AI-powered products to shape the future of the arenaflex customer experience with cutting-edge AI techniques. You will drive and guide the applied science team to apply agile practice for data science, and partner with product managers, software engineers, and operation teams to brainstorm, design, and develop AI products and features from inception to production.
**A Typical Day**
As a Full Stack Machine Learning Engineer at arenaflex, you can expect to:
* Work with large-scale structured and unstructured data; explore, experiment, build, and continuously improve Machine Learning models and pipelines for arenaflex product, business, and operational use cases.
* Collaborate with cross-functional partners, including product managers, operations, and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.
* Develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
* Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating, and high-performing Machine Learning systems, enable fast model development, low-latency serving, and ease of model quality upkeep.
**Your Expertise**
To succeed in this role, you'll need:
* A PhD in Computer Science, Mathematics, Statistics, or a related technical field.
* 7+ years of industrial experience in building, testing, and shipping AI models and products from inception to production; including 1+ years of experience with GenAI.
* Deep knowledge and hands-on experience with Machine Learning best practices (e.g., training/serving skew minimization, A/B testing, feature engineering, feature/model selection), algorithms (e.g., neural networks/deep learning, optimization), and domains (e.g., NLP, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection).
* Experience with AI technologies in customer support or chatbot-related applications.
* Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.
* Ability to absorb new concepts quickly and integrate them effectively into business processes.
**Your Location**
This position is US-Remote Eligible. The role may include occasional work at an arenaflex office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where arenaflex, Inc. has a registered entity. For the up-to-date list of excluded states, please check our website.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks to support your well-being and career growth. As a Full Stack Machine Learning Engineer, you'll have access to:
* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* A range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools.
* A dynamic and inclusive work environment, with opportunities to collaborate with talented professionals from diverse backgrounds.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and expertise. As a Full Stack Machine Learning Engineer, you'll have access to:
* Opportunities to work on high-impact projects and contribute to the development of arenaflex's AI-powered products.
* Professional development programs, including training, mentorship, and conference sponsorships.
* Access to cutting-edge technology and tools, including Machine Learning frameworks, libraries, and platforms.
* A dynamic and inclusive work environment, with opportunities to collaborate with talented professionals from diverse backgrounds.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive company, with a strong commitment to diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, innovation, and customer obsession. As a Full Stack Machine Learning Engineer, you'll be part of a team that's passionate about delivering exceptional customer experiences through cutting-edge technology.
**Conclusion**
If you're a seasoned Machine Learning Engineer with a passion for innovation and customer obsession, we want to hear from you. Join our team at arenaflex and help shape the future of customer support with cutting-edge AI techniques. Apply now to become a part of our dynamic and inclusive team!