**Join arenaflex, a leading entertainment and media conglomerate, in a remote data entry role that offers a unique blend of analytical expertise and business acumen. As a Performance Analyst, you will play a critical role in driving business outcomes and guest satisfaction through data-driven insights and actionable analytics.**
**About arenaflex**
arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of business growth and improvement, leveraging data analytics and insights to inform strategic decisions and drive commercial success. As a Performance Analyst, you will be part of a dynamic and collaborative team that is passionate about using data to tell compelling stories and drive business outcomes.
**Job Summary**
We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging your expertise in data analysis, forecasting, and statistical modeling to drive business decisions and improve guest satisfaction. This is a remote role that offers a unique opportunity to work with a talented team of analysts and business leaders to drive business growth and improvement.
**Key Responsibilities**
* Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions
* Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
* Build dashboards and visualizations to tell compelling stories with data
* Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
* Create, maintain, audit, and optimize reports and documents used to support various business programs
* Execute programs critical to business operations under strict timelines
**Measurement and Analytics**
* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
* Monitor data quality and accuracy; improve if needed
* Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
* Apply advanced analytic techniques to test hypotheses and extract actionable insights
* Stay up-to-date with current data technology trends and share knowledge and best practices with team members
**We're Looking for Someone with**
* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
* Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
* Proactive interest in understanding the "Why" behind performance, decisions, etc.
* Strong attention to detail and ability to follow through on tasks and complete projects on time
* Effective communication skills (verbal, written, and visual)
* Desire to excel in a fast-paced, complex, and ambiguous business environment
* Experience with SQL and R or Python
**Nice-to-Haves**
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
* Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
* Excellent SQL skills and fluency in R or Python
* Ability to quickly adapt and learn new tools and technologies
* Ability to maintain and develop relationships with partners/clients/team members
* Graduate degree and/or 4+ years of relevant experience in analytics or data science
**What We Offer**
* Competitive hourly rate of $25-40/hour
* Opportunity to work with a talented team of analysts and business leaders
* Collaborative and dynamic work environment
* Professional development opportunities and training programs
* Flexible remote work arrangement
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
**How to Apply**
If you are a motivated and analytical individual with a passion for data-driven insights and business acumen, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.**
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