Are you a highly skilled and compassionate pharmacist looking to make a meaningful impact in the lives of patients and customers? Do you have a passion for delivering exceptional customer care and a strong desire to stay at the forefront of evidence-based practices in medication therapy management? If so, we invite you to join our dynamic team at arenaflex as a Full Stack Pharmacist, Retail Customer Care.
At arenaflex, we're committed to revolutionizing the way healthcare is delivered, and we're seeking a talented and dedicated pharmacist to join our remote contact center team. As a Full Stack Pharmacist, you'll play a critical role in providing medication therapy management and clinical consultation to healthcare professionals, while also contributing to quality improvement initiatives and delivering patient education through collaboration with interdisciplinary teams and clinical research and teaching.
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to putting our heart into caring for our colleagues and our communities. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we're constantly pushing the boundaries of what's possible in healthcare.
**Our Culture**
At arenaflex, we're proud of our unique culture, which is built on a foundation of self-discipline, hard work, curiosity, trustworthiness, humility, and truthfulness. Our employees are the driving force behind our success, and we're committed to creating an environment that fosters collaboration, growth, and recognition. We believe that our employees are the key to making a meaningful difference in the lives of our patients and customers, and we're dedicated to supporting their development and well-being.
**Job Summary**
As a Full Stack Pharmacist, Retail Customer Care, you'll be responsible for communicating with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management. You'll also be responsible for verifying the accuracy and appropriateness of prescription orders received from customers, responding to patient inquiries about drug information, conducting research on insurance processes, and designing a comprehensive customer care system for the pharmacy network.
**Key Responsibilities**
* Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management
* Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions
* Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions
* Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement
* Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories
* Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experience
* Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns
* Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications
* Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service
**Essential Qualifications**
* 5+ years' pharmacy work experience
* Registered Pharmacist (RPh) licensure required in state of residence
* Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
* Advanced problem-solving and decision-making skills
* Advanced knowledge of medical terminology
* Advanced collaboration and teamwork skills
* Advanced growth mindset skills (agility and developing yourself and others)
* Advanced skills in execution and delivery (planning, delivering, and supporting)
* Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option
* Advanced digital literacy skills
**Preferred Qualifications**
* Call center experience
* Education: BS in Pharmacy or PharmD
**Compensation and Benefits**
* The typical pay range for this role is: $34.76 - $91.49
* This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
* The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* The Company offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Work Environment and Culture**
* Our remote contact center provides a state-of-the-art and comfortable workspace
* We're committed to creating an environment that fosters collaboration, growth, and recognition
* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful
* We believe that our employees are the key to making a meaningful difference in the lives of our patients and customers
**How to Apply**
If you're a motivated and compassionate pharmacist who's passionate about delivering exceptional customer care and staying at the forefront of evidence-based practices in medication therapy management, we invite you to apply for this exciting opportunity. Please click on the link below to submit your application.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!