Join the People Analytics Revolution: Become a Trainer - Customer Education at Visier
We're on a mission to transform the way organizations make decisions, and we need a skilled Trainer - Customer Education to help us achieve our goals! As a leader in people analytics, Visier is dedicated to creating innovative solutions that elevate employees and drive better business outcomes. Our University is committed to delivering best-in-class learning experiences for our customers, and we're looking for a talented individual to join our team and help us grow, evolve, and win!
About Visier and Our Culture
At Visier, we believe in a 'people-first' approach to business strategy. Our technology is designed to help organizations make data-driven decisions, and we're passionate about empowering our customers to achieve their goals. Our company culture is built around a set of core values that guide everything we do:
- You roll up your sleeves: We're a team that gets things done, and we're not afraid to get our hands dirty.
- You make it easy: We're committed to simplicity and ease of use, and we're always looking for ways to improve our products and services.
- You are proud: We're proud of our work, our team, and our customers, and we're passionate about delivering exceptional results.
- You never stop learning: We're a learning organization, and we're always looking for ways to grow and improve.
- You play to win: We're a competitive team that strives for excellence, and we're always looking for ways to innovate and improve.
Job Summary
As a Trainer - Customer Education at Visier, you'll play a critical role in delivering data-centric instructor-led training to our customers via virtual and in-person classrooms. You'll work closely with our customers and colleagues to ensure that our training experiences are supporting defined learning objectives, and you'll be responsible for evaluating and collecting feedback from our customers and learners. Your goal will be to maximize engagement, retention, and adoption of our solutions, and to help our customers realize the full value of our products.
Key Responsibilities
- Delivering high-quality training: You'll deliver data-centric instructor-led training to customers via virtual and in-person classrooms, and you'll work closely with our customers and colleagues to ensure that our training experiences are supporting defined learning objectives.
- Enabling customers to train their own users: You'll develop and execute a Train the Trainer program that enables our customers to train their own users, and you'll provide ongoing support and feedback to ensure that our customers are getting the most out of our solutions.
- Evaluating and collecting feedback: You'll evaluate and collect feedback from our customers and learners on our curriculum, activities, learning environments, and impact, and you'll use this feedback to inform our training strategies and improve our products.
- Managing and maintaining customer sandbox environments: You'll manage and maintain customer sandbox environments for use before, during, and after training sessions, and you'll ensure that our customers have access to the resources and support they need to succeed.
- Incorporating change management practices: You'll incorporate change management practices into our training strategies, where applicable, and you'll work closely with our customers and colleagues to ensure a smooth transition to our solutions.
- Supporting and reviewing content creation: You'll support and review content creation across both eLearning and ILT catalogs, and you'll ensure that our training materials are accurate, up-to-date, and relevant to our customers' needs.
- Maintaining technical knowledge: You'll maintain an in-depth technical knowledge of all Visier products, and you'll provide ongoing feedback and insight to maximize training impact, platforms, and resources.
- Supporting special projects: You'll support special projects as needed, and you'll work closely with our team to achieve our goals and objectives.
Essential Qualifications
- Education and experience: You'll have qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications.
- Training experience: You'll have experience as a facilitator/trainer, and you'll have delivered technical training to external audiences or customers.
- Technical skills: You'll have experience with technical products and/or subject matter, and you'll have an understanding of coding language(s) and/or databases.
- ILT course creation: You'll have experience creating ILT courses that deliver technical concepts to audiences of varying technical knowledge.
- Credential programs: You'll have exposure to or demonstrated skills in credential programs.
Preferred Qualifications
- Experience in the technology or SaaS industry: You'll have experience working in the technology or SaaS industry, and you'll have a strong understanding of the challenges and opportunities in this space.
Career Growth Opportunities and Learning Benefits
At Visier, we're committed to helping our employees grow and develop their skills. We offer a range of learning benefits, including:
- Professional development opportunities: We'll provide you with opportunities to develop your skills and advance your career.
- Mentorship and coaching: You'll have access to mentorship and coaching from experienced professionals who can help you achieve your goals.
- Training and development programs: We'll provide you with training and development programs that will help you stay up-to-date with the latest trends and technologies in your field.
Work Environment and Company Culture
At Visier, we're a remote-friendly company that values flexibility and work-life balance. We offer a range of benefits, including:
- Remote work options: We offer remote work options, which allow you to work from anywhere and maintain a healthy work-life balance.
- Competitive compensation and benefits: We offer competitive compensation and benefits, including a base salary of $95k - $120k per year, plus bonus.
- Opportunities for growth and development: We're committed to helping our employees grow and develop their skills, and we offer a range of opportunities for advancement.
Compensation, Perks, and Benefits
We offer a range of compensation, perks, and benefits, including:
- Base salary: $95k - $120k per year, depending on experience and qualifications.
- Bonus: We're eligible for a bonus, which is determined by factors such as performance and company goals.
- Remote work options: We offer remote work options, which allow you to work from anywhere and maintain a healthy work-life balance.
- Professional development opportunities: We'll provide you with opportunities to develop your skills and advance your career.
Conclusion
If you're a motivated and experienced trainer who is passionate about delivering high-quality training and education, we want to hear from you! As a Trainer - Customer Education at Visier, you'll play a critical role in helping our customers realize the full value of our solutions, and you'll have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. Apply now and let's discuss how you can become a vital part of our success story!
Apply Now
Apply Now