Join the blithequark Team as an Air Customer Service Agent
blithequark is seeking a highly skilled and customer-focused Air Customer Service Agent to join our team remotely in the US. As an integral part of our customer service operations, you will be responsible for providing exceptional support to our guests and travel partners, ensuring seamless travel experiences. If you have a passion for delivering outstanding customer service, and experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a leading player in the travel and hospitality industry, operating a fleet of cruise ships and offering unforgettable experiences to our guests. Our company is built on a foundation of strong values, including a commitment to compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. We pride ourselves on our culture of "Stronger Together," which emphasizes teamwork, integrity, and fairness.
Key Responsibilities
- Respond to phone calls, chat messages, emails, and voicemails from guests, travel agents, and airlines, providing timely and accurate support.
- Amend major schedule changes, perform ticketing activities, including issuance, refunds, and exchanges.
- Track and resolve incomplete Passenger Name Records (PNRs) due to lack of TSA data and missing airfares.
- Realign pricing within PNRs to collect additional revenue outside of final payment.
- Certify all air tickets issued for passengers taking flights by updating the ticket match exception report.
- Assign ancillary services to guests when requested, and process guest entertainment, crew executive travel, and VIP requests.
- Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors.
- Consistently deliver on commitments to external and internal customers to drive customer satisfaction.
- Demonstrate commitment to our core values through behaviors and performance.
Requirements
Essential Qualifications
- Experience in the travel and hospitality industry, preferably in a high-volume call center.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, and management.
- Knowledge of all aspects of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing.
- Must be legally authorized to work in the United States.
Preferred Qualifications
- Previous experience working in a remote or virtual environment.
- Familiarity with cruise industry operations and terminology.
- Certifications or training in customer service, travel, or hospitality.
What We Offer
Compensation and Benefits
- Competitive base hourly range: $15.91 to $21.49, depending on qualifications and experience.
- Cruise and travel privileges for you and your family.
- Comprehensive health benefits.
- 401(k) plan.
- Employee Stock Purchase Plan.
- Training and professional development opportunities.
- Tuition and professional certification reimbursement.
- Rewards and incentives program.
Work Environment and Culture
- Opportunity to work remotely from the comfort of your own home.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Flexible work arrangements and autonomy to manage your workload.
- Access to cutting-edge technology and tools to support your work.
- Recognition and rewards for outstanding performance and contributions.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are committed to providing reasonable accommodations with the application process, upon request, as required to comply with applicable laws.
Americans with Disabilities Act (ADA)
blithequark will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [insert contact information].
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