About blithequark
blithequark is a dynamic and rapidly growing insurance organization with a nationwide presence, operating in over 40 states and employing a diverse team of professionals across the country. With a strong commitment to excellence, respect, innovation, and open communication, we prioritize our employees' well-being and provide them with the tools and support needed to succeed. Our culture fosters a collaborative and goal-oriented environment where every employee has the opportunity to shine and contribute to our business growth.
Job Summary
We are seeking an experienced and licensed Customer Service Representative to join our team in a fast-paced, remote work environment. As a key member of our customer service team, you will be responsible for assisting our customers with their insurance needs, ensuring they maintain their policies with the required coverage at a reasonable price. This is a unique full-time opportunity to work in a dynamic call center environment where performance is rewarded, and career growth opportunities are abundant.
Key Responsibilities
- Answer inbound calls from existing customers in a fast-paced call center-like environment, utilizing multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across multiple states and carriers.
- Address customer inquiries related to coverages, billing, and policy history.
- Proactively identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs, and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
- Resolve customer issues, process payments, answer questions, and process endorsements.
- Maintain an in-depth understanding of the software, products, and processes used by the organization.
- Maintain high call quality (QA) scores, process adherence, and productivity metrics.
- Perform other duties as assigned.
Requirements
Essential Qualifications:
- Resident state P&C license required.
- Strong attention to detail and accuracy when collecting and entering data.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
- Strong, reliable internet connection.
- Proactive in one's own development; welcomes coaching as an opportunity to improve.
- High energy and enjoys working in a combined team/goal-oriented environment.
Preferred Qualifications:
- Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment.
- Experience working in a high-volume and fast-paced call center environment.
- Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
- Bilingual (English/Spanish), highly desired.
What We Offer
Compensation and Benefits:
We offer a competitive compensation package, including:
- Starting salary range: $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month.
- 401(k) and benefits.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance.
- Health Insurance.
- Vision Insurance.
- Paid Holidays.
- Paid Time Off.
- Ongoing Professional Training online via Litmos.
- And more.
Career Growth and Development:
At blithequark, we prioritize our employees' professional growth and development. We offer:
- A paid training period, either on-site or from home, to set you up for success.
- Ongoing professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
- An investment in our employees' professional development and growth.
- The ability to work remotely without the need for relocation.
Work Environment and Culture
At blithequark, we foster a collaborative and goal-oriented environment that prioritizes our employees' well-being. Our culture reflects our values of:
- Excellence.
- Respect.
- Innovation.
- Open communication.
We believe that happy employees lead to happy customers, and we strive to create a work environment that is engaging, challenging, and rewarding.
Equal Employment Opportunity
blithequark is committed to equal employment opportunity and practices a program designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to:
- Race.
- Religion.
- Color.
- Veteran status.
- National origin.
- Disability.
- Age.
- Gender identity.
- Sexual orientation.
- Sex.
- Genetic information.
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge in the insurance industry, we encourage you to apply for this exciting opportunity at blithequark. With our comprehensive benefits package, competitive compensation, and commitment to employee growth and development, we offer a unique and rewarding work environment that will help you achieve your career goals. Apply now and join our team of dedicated professionals!
Apply Now