Join the Team that Protects the Magic at Disney
At The Walt Disney Company, we are storytellers who make the impossible possible. We bring stories to life through our movies, products, theme parks & resorts, and media networks. As a Global Security Control Center (GSCC) Dispatcher, you will play a critical role in ensuring the safety, security, and protection of all Disney personnel, business operations, assets, and our brands.
About the Global Security Control Center (GSCC)
The GSCC is the nerve center of Disney's global security operations. Our team is responsible for supporting emergency and non-emergency events, researching global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services. During emergencies, we direct and coordinate support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serving as the main communication intake point for Global Security.
Key Responsibilities
- Use critical thinking, problem-solving skills, and sound judgment to facilitate communications and provide solutions to incidents & events that impact Disney staff.
- Utilize two-way radio communication and circulate information via various methods (e.g., Radio, Telephone, E-mail, Web) to ensure effective communication.
- Aid and support employees and guests through a triage of local and global security issues, responding to various priority calls and emergency situations.
- Triage emergency alarms & access control systems companywide and deploy resources as needed to mitigate potential risks.
- Create and monitor visitor requests for entry into the visitor management system, maintaining the security and integrity of Disney's facilities.
- Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.
Essential Qualifications
To be successful in this role, you will need:
- Experience working in a Control or Security Operations Center related operation, with a proven track record of handling high-pressure situations.
- Excellent multi-tasking skills, with the ability to receive & relay direction and coordinate several incidents at once in a fast-paced environment.
- Top-notch verbal and written communications skills, with the ability to interact with company personnel, executives, guests, and law enforcement.
- The ability to maintain confidentiality of information and professionalism, while transitioning between calm and extremely active work conditions daily.
- Strong teamwork and collaboration skills, with the ability to work proficiently on your own under minimal supervision.
- Flexibility to work on a rotating or on-call schedule, including weekends, holidays, and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
- Familiarity with Microsoft Office 365 Suite and demonstrated typing proficiency.
- A valid California BSIS issued Guard Card License or the ability to obtain one.
- A valid US Driver's license.
- A high school diploma, GED, and or equivalent experience.
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
- Completed course work and/or certifications in a related area, such as incident management or emergency response.
- Experience with incident management software and computer-aided dispatching systems.
- Knowledge of local, state, and federal security and emergency management systems.
- Certification in First Aid, CPR, and AED.
What We Offer
At Disney, we offer a rewards package that helps you live your best life. This includes:
- Health and savings benefits to support your well-being.
- Educational opportunities to help you grow and develop your skills.
- Special extras that only Disney can provide, such as access to exclusive events and discounts on Disney products and services.
The pay rate for this role in California is $24.92 per hour. The base pay actually offered follows the minimum wage scale agreed upon in the applicable Collective Bargaining Agreement. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
Career Growth Opportunities
As a Dispatcher with the GSCC, you will have opportunities to grow and develop your skills in a dynamic and fast-paced environment. You will be part of a team that is committed to protecting the magic at Disney, and you will have the chance to make a real impact on the company.
Work Environment and Company Culture
We are a remote team, and you will have the flexibility to work from anywhere. Our company culture is built on a foundation of teamwork, collaboration, and innovation. We are committed to creating an inclusive and diverse work environment that is welcoming to all employees.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Dispatcher with the GSCC, you will play a critical role in ensuring the safety, security, and protection of all Disney personnel, business operations, assets, and our brands. Join our team and help protect the magic at Disney!
To learn more about the GSCC and our team, please click on the Employee Spotlight link featuring one of our leaders, Josh: https://sites.disney.com/lifeatdisney/employee-stories/2023/03/27/protecting-the-magic-josh-paredes-senior-manager-with-disneys-global-security-communications-center/
To learn more about our benefits and perks, please visit: https://jobs.disneycareers.com/benefits
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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