Introduction to blithequark
At blithequark, we are passionate about helping you find a job that works for you. As one of the largest eye-wear companies in the world, we are seeking Full-Time Remote Customer Service Representatives to join our team. Our company is dedicated to providing high-quality products and exceptional customer service, and we are looking for talented individuals to help us achieve our goals.
Job Overview
We are currently seeking Full-Time Remote Customer Service Representatives to provide high-quality multi-channel support and problem resolution to our customers. As a Customer Service Representative, you will be responsible for assisting customers with service and support issues via phone, chat, email, social media, and US mail. You will also be responsible for resolving problems utilizing department tools, resources, business judgment, and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Key Responsibilities
- Assist customers telephonically and non-telephonically with service and support issues
- Resolve problems utilizing department tools, resources, business judgment, and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
- Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives
- Ensure productivity, revenue generation, and quality levels are met to meet and exceed customer expectations
- Use courteous and professional language
- Work effectively in a team environment
- Create a win-win resolution to problems
Essential Qualifications
To be considered for this role, you must meet the following essential qualifications:
- Must live within 1.5 hours driving distance from Mason, OH
- High School or GED REQUIRED (Associates Degree preferred)
- 2+ years’ experience in high-volume call center experience
- Medical related background (medical billing, claims experience, in office experience in a medical setting) or Insurance experience is a plus
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Must have critical thinking skills, problem-solving, and adaptable abilities
- Must have high-speed internet
- Must be able to connect hardwire/ethernet, NO hotspots/WIFI
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a remote environment
- Experience with customer relationship management (CRM) software
- Bi-lingual or multi-lingual skills
Skills and Competencies
To be successful in this role, you must possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain accuracy
- Ability to work independently and as part of a team
- Strong customer service skills and ability to provide exceptional customer experiences
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs to help you improve your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
Work Environment and Company Culture
At blithequark, we are proud of our company culture and work environment. We believe in creating a positive and inclusive work environment that values diversity and promotes equality. We are committed to providing our employees with a safe and healthy work environment, and we offer a range of benefits and perks to support their well-being.
Compensation, Perks, and Benefits
We offer a competitive salary of $17.00 per hour, as well as a range of benefits and perks, including:
- Voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
- Retirement savings plan
- Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under the applicable state or local plan
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to training and development programs to help you improve your skills and advance your career. Don’t miss out on this opportunity to join a leading eye-wear company and take your career to the next level. Apply today!
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