Join arenaflex's dynamic team as a Healthcare Customer Service Representative - Phone Intake Specialist, where you will play a vital role in delivering exceptional patient care and support to those in need of home healthcare services. As a key member of our remote high-volume call center team, you will be the first point of contact for patients, providers, and referral sources, providing empathetic and personalized support to address their inquiries and concerns.
**Job Highlights:**
* Competitive salary and monthly bonus incentive opportunity
* 100% remote work environment
* Immediate openings available
* Monday - Friday, 11:30 AM - 8:00 PM EST schedule after training and nesting period
* Opportunity for advancement and professional growth
* Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
* Generous PTO, 401K savings plan, paid parental leave, and more
* Walgreens discount program and great company culture with a sense of community
**Job Description:**
As a Healthcare Customer Service Representative - Phone Intake Specialist, you will be responsible for:
* Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
* Collecting clinical and demographic information and entering it into arenaflex's CareCentrix portal
* Providing empathetic and personalized support to address patient inquiries and concerns
* Demonstrating excellent communication and interpersonal skills to build strong relationships with patients, providers, and referral sources
* Maintaining accurate and up-to-date records of patient interactions and information
* Complying with all company policies, including HIPAA/PHI
* Meeting and exceeding individual performance goals in the areas of call quality, attendance, adherence, and other contact center objectives
**Qualifications:**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
**Internet Requirements:**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an Ethernet cable
**What We Offer:**
* Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
* Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
* Generous PTO, 401K savings plan, paid parental leave, and more
* Advancement opportunities, professional skills training, and tuition reimbursement
* Walgreens discount program and great company culture with a sense of community
**CareCentrix Maintains a Drug-Free Workplace:**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Ready to Join Our Team?**
If you're a reliable and motivated individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. arenaflex offers a dynamic work environment, comprehensive benefits package, and opportunities for advancement and professional growth. Apply now to join our team and start making a difference in the lives of our patients and customers.