Join a Team That's Revolutionizing Retail and Making a Tangible Difference
Walmart, a global leader in retail, is seeking an experienced Inbound Coach to join our team in Columbia, MO. As an Inbound Coach, you will play a crucial role in driving the success of our Micro Fulfillment Center operations, ensuring seamless inventory management, and providing exceptional customer service. This position offers a hybrid work model, combining remote work with time in our office, providing the flexibility and work-life balance you need.
About the Role
As an Inbound Coach, you will be responsible for supervising and developing hourly associates, providing training and guidance on Micro Fulfillment Center technology, and ensuring the efficient operation of our inventory management systems. You will work closely with our operations team to identify areas for improvement, implement corrective action plans, and drive process improvements to guarantee a high-quality customer experience.
Key Responsibilities:
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; and providing associate recognition.
- Leads and develops teams through teaching, training, and actively listening to associates, ensuring diversity and inclusion awareness.
- Tours the store and provides feedback (Tour-to-Teach); engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
- Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
- Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
- Manages and supports customer service efforts, ensuring that customer needs, complaints, and issues are addressed successfully.
- Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
- Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing, and assisting in budgeting, forecasting, and controlling expenses.
- Monitors and guarantees the proper functioning of inventory and operational processes, developing and implementing action plans to control shrink and ensure sales and profit goals are met.
- Assures that automation equipment is running effectively, monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
- Provides training to Micro Fulfillment Center (MFC) technology operators, providing guidance to Operations Team to minimize operational errors, and acting as a coach for these operations.
Essential Qualifications
To be successful in this role, you will need:
- 4 years' of site/area management experience in a fast-paced warehouse/high volume production or grocery fulfillment operational environment.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- Experience in managing 24-hour operations.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Skills and Competencies
To excel in this role, you will need:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Knowledge of inventory management systems and automation equipment.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop their careers. As an Inbound Coach, you will have access to:
- Training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Mentorship and coaching from experienced leaders.
Work Environment and Company Culture
Walmart is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. Our company culture is built on:
- Respect and valuing diversity - unique styles, experiences, identities, abilities, ideas, and opinions.
- Inclusivity and creating a work environment where everyone feels welcome.
- Opportunities for growth and development.
Compensation, Perks, and Benefits
We offer a comprehensive benefits package, including:
- Competitive salary.
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental Leave Pay during military service.
- Paid Time off - to include vacation, sick, parental.
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.
Join Our Team and Make a Difference
If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Inbound Coach at Walmart, you will play a critical role in driving the success of our Micro Fulfillment Center operations and shaping the future of retail. Apply now and take the first step towards a rewarding new role!
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now