Are you a customer service professional with a passion for insurance and a desire to work from the comfort of your own home? Do you have a strong understanding of property and casualty insurance and a proven track record of delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark.
As a key member of our Insurance Call Center team, you will play a critical role in providing top-notch customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner. You will have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life.
**About blithequark**
blithequark is a leading provider of insurance services, dedicated to helping our customers protect what matters most to them. We are committed to delivering exceptional customer experiences, and we are seeking a talented and experienced Insurance Customer Service Representative to join our team.
**What You Will Be Doing**
As an Experienced Insurance Customer Service Representative at blithequark, you will be responsible for handling property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone. Your duties will include:
* Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance
* Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
* Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Providing quotes on endorsements as requested
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Need from You**
To be successful in this role, you will need:
* A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* A Property and Casualty insurance license is required; a Membership license is preferred and/or the ability to obtain within 90 days of employment
**What We Can Offer You**
As an Experienced Insurance Customer Service Representative at blithequark, you will enjoy a competitive hourly rate, depending on experience and salary zone. You will also be eligible for an Annual Merit Increase and a comprehensive health benefits package, including:
* Paid Time Off (accruals begin on the first day of employment)
* 401(k) plan with a company match
* Medical, Dental, Prescription, and Vision Coverage
* Tuition Reimbursement
* Life Insurance
* Flexible Spending Accounts
You will also have the opportunity to work from home, enjoying a flexible schedule and the ability to balance your work and personal life. Additionally, you will be eligible for nearly 4 weeks of paid time off accrued during the first year, paid time off to volunteer, and a 401(k) plan with a company match up to 7%.
**Work Schedule**
The work schedule for this position is Monday through Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m.
**Our Commitment to Diversity, Equity, and Inclusion**
At blithequark, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**How to Apply**
If you are a motivated and experienced customer service professional with a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website.
**Equal Opportunity Employer**
blithequark is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all team members.
**Job Category**
Insurance
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