Introduction to arenaflex
arenaflex is a leading innovator in the aviation industry, committed to providing exceptional customer experiences and fostering a culture of excellence among its crewmembers. As a dynamic and forward-thinking organization, arenaflex is dedicated to staying at the forefront of technological advancements and delivering top-notch support to its team members. If you're passionate about IT, customer service, and working in a fast-paced environment, we invite you to join our team as an IT Support Specialist.
Job Overview
In this part-time remote role, you will be responsible for providing technical assistance and support to arenaflex crewmembers, ensuring they have the tools and resources needed to excel in their positions. As a key member of our IT team, you will be the primary point of contact for crewmembers seeking help with various technical issues, from hardware and software problems to network and system-related concerns.
Key Responsibilities
- Offer support for all arenaflex equipment and applications, including communication and mobile devices
- Provide exceptional on-site and remote customer service to arenaflex crewmembers, ensuring prompt and effective resolution of technical issues
- Coordinate the resolution of incidents and requests from start to finish, working with internal and external resources as needed
- Monitor and maintain systems, ensuring optimal performance and uptime
- Maintain and support client access, working with software package rollouts and support
- Collaborate with all IT disciplines to achieve first-contact resolution for all issues
- Maintain documentation of requests per arenaflex standards, updating database documentation with relevant information
- Coordinate responses to significant incidents and outages, ensuring minimal disruption to crewmembers and operations
Requirements and Qualifications
To be successful in this role, you should possess:
- A High School Diploma or General Education Development (GED) Certificate
- Experience supporting the latest operating systems or successful completion of IT for Everyone certification via Coursera
- Experience implementing and supporting applications
- Availability for short-term travel (up to 50%) and possession of valid travel documents with the ability to travel in and out of Jamaica and the US
- Ability to obtain a valid visa to travel to the US
- Experience using desktop configuration packages
- Legal eligibility to work in the country where the position is located (note: this position is not eligible for visa sponsorship)
Preferred Skills and Qualifications
While not required, the following skills and qualifications are highly desirable:
- Certifications (Microsoft, Networking, programming languages)
- Knowledge of Microsoft desktop and server products
- Knowledge of Exchange and Office Suite
- Understanding of LAN environment using TCP/IP, DHCP, DNS
- Familiarity with communication, messaging, and system (VOIP and POTS)
- Knowledge of mobile devices
- Experience with MDM solutions like Workspace ONE and Microsoft Intune
- Knowledge of multimedia solutions
Crewmember Expectations
As a valued member of the arenaflex team, you will be expected to:
- Demonstrate regular attendance and reliability
- Be available to work flexible hours and respond to requests on short notice
- Maintain a professional appearance and demeanor
- Support the arenaflex culture and values, including Safety, Caring, Honesty, Energy, and Fun
- Advance arenaflex's number one value of safety as a Safety Representative, supporting the Safety Management System (SMS) components, Safety Policy, and social norms
- Identify and report safety or security concerns, issues, incidents, or hazards in a timely and transparent manner, using arenaflex's confidential reporting systems
Career Growth and Development
At arenaflex, we are committed to the growth and development of our crewmembers. As an IT Support Specialist, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and advance your career within the organization.
Work Environment and Culture
arenaflex is dedicated to fostering a positive and inclusive work environment, where crewmembers feel valued, supported, and empowered to succeed. Our culture is built on the principles of safety, caring, honesty, energy, and fun, and we strive to create a workplace that is engaging, challenging, and rewarding.
Compensation and Benefits
As a part-time IT Support Specialist at arenaflex, you can expect a competitive hourly rate of $30/hour, as well as access to a range of benefits and perks, including opportunities for professional growth and development, a dynamic and supportive work environment, and the chance to be part of a leading organization in the aviation industry.
Conclusion
If you are a motivated and tech-savvy individual with a passion for customer service and IT support, we encourage you to apply for this exciting opportunity to join the arenaflex team. As an IT Support Specialist, you will play a critical role in ensuring the success of our crewmembers and the organization as a whole. Don't miss this chance to take your career to new heights and apply today!
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