Introduction to AT&T Global Public Sector
Imagine being part of a team that is dedicated to providing secure, IP-enabled, cloud-based, network solutions and professional services to the Department of Defense. At AT&T Global Public Sector, we are passionate about empowering a diverse, high-performing workforce that is committed to our shared values and dedicated to our customers' mission. Our Defense Team supports the Nation's warfighters, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of military operations.
Job Overview
We are seeking a highly skilled and experienced Lead Client Solutions Executive IV to support the USMC in providing wireline, wireless, and professional services solutions. As a trusted provider of innovative solutions, you will be responsible for creating existing and new sales for solutions delivery, meeting a wide variety of customer needs for AT&T products, services, systems, and solutions. With the aid of support resources, you will identify sales opportunities, build and maintain a network of colleagues and customers to share information, and obtain prospects.
Key Responsibilities
- Create existing and new sales for solutions delivery, meeting a wide variety of customer needs for AT&T products, services, systems, and solutions
- Identify sales opportunities and build and maintain a network of colleagues and customers to share information and obtain prospects
- Support the resolution of customer disputes and accounts receivable discrepancies (i.e., billing, installation, customer issues)
- Support product presentations, services, and migrations benefiting customer needs
- Demonstrate broad and strong working knowledge of the entire product and service line
- Partner with clients to understand business needs, issues, strategies, and priorities, delivering valuable solutions
- Develop responses to Request for Proposals and identify key trends and customer needs, leveraging industry knowledge and applications
- Utilize consultative skills to close sales for assigned accounts in accordance with company policy, procedures, and culture
- Own account relationships, responsible for meeting revenue objectives and demonstrating a sustained record of sales achievement
- Effectively influence customers, diffusing potential problems and developing strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts and projects
- Support the sales team through coaching or mentoring and assist less experienced peers
- Lead when presenting products and services to existing or prospective customers
Essential Qualifications
To be successful in this role, you will need:
- 10-15 years of wireline experience with DOD, Navy, or USMC
- Ability to gain or have approved access to DoD locations, including Military Base Installations
- Secret clearance is required, with Top Secret preferred or the ability to obtain
- Willingness to do moderate travel throughout the U.S. and occasionally out of the U.S. to meet with customers
Desired Qualifications
While not required, the following qualifications are highly desirable:
- CCNA, CCDA, CISSP, or applicable certifications
- Prior Military Service
Skills and Competencies
To excel in this role, you will need to possess:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills
- Ability to build and maintain strong relationships with customers and colleagues
- Strong knowledge of the entire product and service line
- Ability to identify key trends and customer needs, leveraging industry knowledge and applications
Career Growth Opportunities and Learning Benefits
At AT&T, we are committed to the growth and development of our employees. As a Lead Client Solutions Executive IV, you will have access to:
- Comprehensive training and development programs
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Access to industry-leading technology and tools
Work Environment and Company Culture
At AT&T, we pride ourselves on our dynamic and inclusive work environment. As an employee, you can expect:
- A collaborative and supportive team environment
- A culture that values diversity, equity, and inclusion
- Opportunities for professional growth and development
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and more
Compensation, Perks, and Benefits
As a Lead Client Solutions Executive IV, you can expect a competitive salary, with a total target compensation of $184,000 - $258,000 yearly, depending on performance. You will also be eligible for a range of benefits, including:
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays
- Paid parental leave and caregiver leave
- Additional sick leave beyond what state and local law require
- Disability benefits (short-term and long-term)
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal
- Employee assistance programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
Conclusion
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Lead Client Solutions Executive IV, you will be part of a dynamic team that is dedicated to providing innovative solutions to the Department of Defense. Don't miss out on this chance to join our team and take your career to the next level. Apply today!
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