Join the Team at blithequark: A Global Leader in Loyalty Marketing
blithequark is seeking a highly skilled and customer-focused Loyalty Customer Care Representative to join our dynamic team. As a global leader in loyalty marketing, we work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our mission is to grow enterprise value through loyalty for our clients, and we are committed to creating a fun, high-trust, transparent workplace where our teammates can thrive.
About the Role
As a Loyalty Customer Care Representative at blithequark, you will have the opportunity to generate meaningful emotional connections with our customers daily. You will be a key member of our Contact Center team, promoting loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. If you have a passion for customer service, excellent communication skills, and a positive attitude, we want to hear from you!
Key Responsibilities:
- Learn specific client loyalty program guidelines and provide exceptional customer service to clients and customers
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat) in a clear, concise, and helpful manner
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude
- Act with integrity at all times and take ownership of customer inquiries while working toward a resolution
- De-escalate as necessary through effective communication and problem-solving skills
- Efficiently use all internal systems and resources, including Microsoft Office Suite (Word, Excel, Outlook)
- Work independently without the heavy need to rely upon your team or supervisor
- Adhere to schedules and company policies and procedures
- Escalate any issues or concerns that are unable to be resolved through normal efforts
What You Need to Be Successful
Essential Qualifications:
- High school diploma or equivalent required
- Ability to attend a 7-week Training Program (remotely) with 100% attendance
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- 1+ year of customer service experience (or equivalent experience)
- Strong customer service orientation with external/internal customers
- Collaborative nature to work within assigned team
- Good problem-solving ability to effectively guide customers through solutions
- High level of accuracy and attention to detail
- A "whatever it takes" attitude to care for customers
- Ability to be flexible regarding changes in work processes and environment
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
- Strong verbal, written, and listening communication skills
- Flexibility with scheduling, including weekends
Preferred Qualifications:
- 2+ years of customer service experience
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong home wifi connection and quiet home office environment
What We Offer
Compensation and Benefits:
We offer a competitive salary of $17/hour, plus bonuses with performance. Our comprehensive benefits package includes:
- Robust health insurance and benefits options
- Free fitness programs like PeerFit
- Generous vacation time for yourself
- 401k matching
- Annual profit sharing
- Bonuses
Career Growth Opportunities:
At blithequark, we are committed to helping our teammates grow and advance in their careers. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, our competitive pay, benefits, and bonuses make blithequark a perfect place to build your career.
Our Culture and Values
Diversity, Equity, and Inclusion:
At blithequark, we don't just accept differences – we embrace, share, and celebrate them! We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day.
Work Environment:
We offer a hybrid work environment, including work-from-home options. Our workplace is designed to be fun, high-trust, and transparent, with a focus on diversity and inclusion. We believe in leadership and ownership, and we empower our teammates to take ownership of their work and make decisions that impact our clients and customers.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please apply to this exciting opportunity to join our team at blithequark.
Note: Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia. High-speed internet service/wifi required.
Apply Now