At blithequark, we're passionate about empowering fast-moving founders and hiring teams to achieve their goals. As a leader in the SaaS industry, we're committed to delivering exceptional customer experiences through a combination of scalable onboarding, proactive enablement, and thoughtful human touch. Our Startup Customer Success team plays a critical role in helping our early-stage customers succeed, and we're now looking for an experienced Manager to join our team and help drive our broader strategic initiatives.
As the Manager of Startup Customer Success, you'll have the opportunity to lead a team of high-performing Customer Success Managers (CSMs) who support blithequark's early-stage customers across the AMER region. Your mission will be to help these customers achieve their goals by delivering great outcomes through a combination of scalable onboarding, proactive enablement, and thoughtful human touch. You'll partner closely with leaders from our Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.
To be successful in this role, you'll need to have experience managing or mentoring CSMs in a scaled or pooled CS model in a SaaS environment. You should be able to foster a culture of empathy, accountability, and continuous growth, and have a deep understanding of the customer lifecycle and how to improve onboarding, adoption, and retention through thoughtful, repeatable approaches.
We're looking for someone who takes pride in helping others succeed, thinks like a builder, and brings calm to complexity. You should be excited to improve what exists, create what doesn't, and iterate quickly without sacrificing quality. You'll thrive in a high-variety environment, enjoy context switching, and find joy in systems. You'll also believe in high standards, delivered kindly, and feel ownership over the whole customer success process.
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Manager of Startup Customer Success, you'll have the opportunity to develop your leadership skills, expand your knowledge of the SaaS industry, and contribute to the growth and success of our company. You'll also have access to training and development programs, mentorship opportunities, and a supportive and collaborative work environment.
Our company culture is built on a foundation of empathy, accountability, and continuous growth. We believe in delivering high-quality work and avoiding quick hacks, and we're committed to creating a work environment that is supportive, collaborative, and inclusive. We offer a range of benefits, including competitive compensation, unlimited PTO, and a generous equipment and software budget.
We offer a range of benefits, including:
If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Manager of Startup Customer Success at blithequark, you'll have the chance to lead a high-performing team, drive strategic initiatives, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and help shape the future of customer success in the SaaS industry.
blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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