At arenaflex, we're dedicated to revolutionizing the way we provide medical advice and support to our clients. As a leading organization in the healthcare industry, we're seeking a highly skilled and compassionate Medical Advice Chat Operator to join our team. If you're passionate about delivering exceptional customer service, possess a strong background in veterinary medicine, and are comfortable working in a fast-paced remote environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and innovative organization that's committed to providing top-notch medical advice and support to our clients. Our team of experts is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Medical Advice Chat Operator, you'll be an integral part of our team, working closely with our clients, doctors, and technicians to provide accurate and timely medical advice.
**Responsibilities**
As a Medical Advice Chat Operator, your primary responsibilities will include:
* Offering genuine client service while assisting our clients via chat or phone
* Maintaining a positive attitude and providing exceptional customer service to our clients, remote team members, and Adobe team members
* Working as a team to deliver exceptional customer service and support to our clients
* Possessing excellent communication skills (written and oral) to effectively communicate with clients, doctors, and technicians
* Managing high-volume chat systems and accurately and efficiently answering chats and assisting with phone calls as needed
* Scheduling appointments for 20+ doctors who work in multiple locations and see different types of animals
* Scheduling Technician appointments for vaccines, nail trims, blood draws, anal glands, and other procedures
* Possessing a great phone and chat voice (interactive, positive, calming) to provide a positive experience for our clients
* Working well within the CSR team and with other departments in our hospital
* Being detail-oriented and collecting correct client/patient information, relaying correct information to doctors/technicians/other departments, typing notes in patient records, and providing accurate information to our clients
* Reviewing and transcribing doctor voice mail messages at various times throughout the day
* Correcting appointments as needed and following up with team members and manager about incorrect appointments
* Contacting clients for doctors or techs as needed
* Contacting no-show appointments for rescheduling
* Participating in additional projects as training and aptitude allow
**Expectations Unique to Remote Position**
As a remote Medical Advice Chat Operator, you'll be expected to:
* Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout your shift
* Clearly communicate with your direct manager using Microsoft Teams, Email, Phone, or Vocera
* Participate in weekly online meetings with your direct manager for the first month, followed by bi-weekly online meetings
* Attend bi-monthly staff meetings (virtually) with your direct manager and Client Services team
* Keep a detailed daily log of all equipment complications and email it to the IT Manager and Direct Manager at the end of your shift
* Follow all arenaflex policies, including attendance and tardy policies
* Troubleshoot basic computer, internet, chat, and phone issues as they arise
**Qualifications**
To be successful as a Medical Advice Chat Operator, you'll need:
* A minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
* Computer experience and proficiency in using a multi-line phone system
* Excellent written and oral communication skills
* Strong work ethic and ability to stay on task without direct supervision
* Creative problem-solving skills and ability to think independently
* Client-focused and able to effectively prioritize tasks
* Ability to work in a fast-paced remote environment and maintain a positive attitude
**Requirements for Applying**
To apply for this exciting opportunity, you'll need to meet the following requirements:
* Be at least 18 years old and have a high school diploma or equivalent
* Be fluent in English (written and oral)
* Have a dedicated work desk that can accommodate a desktop computer and full-size phone
* Have an adequate internet connection (IT will assist with this and provide specifications)
* Be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone
* Be available to work one weekend day per week and 2+ holidays per year
**Pay Range**
The base hourly range for this position is $21.00 – $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
**Benefits**
As an arenaflex employee, you'll enjoy a comprehensive benefits program, including:
* Medical, dental, and vision insurance
* A 401(k) with employer match
* Paid time off (including sick time)
* Opportunities for career growth and professional development
* A supportive and collaborative work environment
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
**Apply Now**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now