At arenaflex, we're dedicated to delivering exceptional patient care and service, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Medical Billing Customer Service Representative, you'll play a vital role in ensuring that our patients receive the highest level of service and support, while also helping to resolve billing and insurance-related issues in a timely and professional manner.
**About arenaflex**
arenaflex is a leading healthcare organization that's committed to providing high-quality, patient-centered care to our communities. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace culture that's welcoming, inclusive, and supportive of all colleagues. As a remote customer support team member, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
**Job Summary**
As a Medical Billing Customer Service Representative, you'll be responsible for handling customer inquiries, resolving billing and insurance-related issues, and providing exceptional customer service to our patients. You'll work closely with our internal teams, including physicians, patient access, medical records, and utilization review, to ensure that our patients receive the best possible care and support.
**Key Responsibilities**
* Handle inbound customer inquiries via phone, email, and online portal, responding to customer requests with the highest level of customer quality possible
* Provide resolution to service requests when possible, and refer inquiries to the functional area if more extensive resolution is required
* Document timely and accurately all contacts, issues, actions taken, and results within the patient accounting system
* Communicate with physicians and their office staff, patient access, medical records, utilization review, managed care, ancillary, and nursing staff as required to clarify customer service inquiries
* Prepare special reports as directed by the manager to document billing and follow-up services
* Serve as relief support to departmental personnel, and may be chosen to serve as a resource to train new employees
* Cross-train in various functions to assist in the smooth delivery of departmental services
* Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, and other policies and procedures
**Essential Qualifications**
* High school diploma or an equivalent combination of education and experience
* Associate degree in accounting or business administration highly desired
* Data entry skills (50-60 keystrokes per minute)
* Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance
* Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.)
* Managed care contracts and coordination of benefits
* Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS)
* Multilingual and basic computer skills highly desirable
* Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations strongly preferred
**Preferred Qualifications**
* Excellent communication (verbal and writing) and organizational abilities
* Interpersonal skills necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend, and take action to satisfy the customer's needs
* Accuracy, attentiveness to detail, and time management skills required
* Ability to work independently, read, write, and operate keyboard and telephone effectively
* Comfortable operating in a collaborative, shared leadership environment
* Personal presence characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex
**Physical and Mental Requirements and Working Conditions**
* Must be able to set and organize own work priorities, and adapt to them as they change frequently
* Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
* Excellent problem-solving skills essential
* Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery
* Position operates in an office environment, with a well-lit, temperature-controlled, and hazard-free work area
* Incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen, with a low to moderate noise level
**Benefits and Perks**
* Competitive pay rate ($18.8367 - $28.2551)
* Opportunity to work from home in a remote customer support role
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities and training
* Collaborative and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all that we do. We welcome applications from qualified candidates of all backgrounds, and we are an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.