Introduction to American Airlines
Imagine a career that takes you to new heights, where every day is an opportunity to explore a world of possibilities, both at work and during your downtime. At American Airlines, we're not just a company - we're a family of passionate, dedicated, and innovative individuals who come together to make a difference in the lives of our customers and each other. As a Member Services Representative, you'll be an integral part of our team, working remotely and enjoying the flexibility and autonomy that comes with it.
Job Overview
In this exciting role, you'll be responsible for providing exceptional customer service, handling day-to-day operations related to check processing, item processing, direct payments, and funds transfers at American Airlines Credit Union. You'll work closely with various departments, including the Payments and Digital Systems team, to ensure seamless transactions and resolve any issues that may arise. If you're a detail-oriented, organized, and customer-focused individual with excellent communication skills, we want to hear from you!
Key Responsibilities:
- Complete data entry and reconciliations
- Coordinate return items with individuals, external vendors, the Federal Reserve, and other organizations
- Assist other departments with fraud resolution, member requests, and related Accounting general ledger reconciliations
- Work member cases/activities assigned
- Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy, and result
- Review, research, and support Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, research, and make necessary GL, account adjustments, and/or returns
- Process Stop Pays and Check Clustering
- Complete daily balancing and branch closing
- Acquire information from members for the timely and accurate processing of international and domestic funds transfer requests
- Research and verify incoming and outgoing funds transfer information
- Communicate with merchants to handle funds transfers
- Understand and be aware of outgoing and incoming funds transfer regulations
- Store check returns, research member returned items, draft changes, process member checks, verify members for social funds transfers, and Federal Reserve verification and delivery of funds transfers
- Complete daily processing of workflows related to late returns, source of receipts, foreign collections, and legal fees
Essential Qualifications:
To be successful in this role, you'll need:
- Bachelor's degree
- Intermediate Microsoft Office skills, specifically in Word and Excel
- Ability to work independently and with minimal supervision
- Excellent customer service skills
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to perform numerical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high-volume pressure
Preferred Qualifications:
If you have the following, you'll be an even stronger candidate:
- Past client/member service experience
- Past banking or Credit Union experience
- Episys/Symitar and processing wires experience
- Proficiency in Microsoft Office software, including Word, Excel, Access, and PowerPoint
Skills and Competencies:
To excel in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a team environment and build strong relationships with colleagues and members
- Adaptability and flexibility in a rapidly changing environment
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive information with discretion
Career Growth Opportunities:
At American Airlines, we're committed to helping our employees grow and develop in their careers. As a Member Services Representative, you'll have access to:
- Comprehensive training programs to help you develop your skills and knowledge
- Opportunities for advancement and career progression within the company
- A supportive and collaborative work environment that encourages innovation and creativity
- Recognition and reward programs to acknowledge and reward your achievements
Work Environment and Company Culture:
At American Airlines, we're proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we're committed to creating an environment that is welcoming, supportive, and empowering. As a Member Services Representative, you'll be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer service and making a difference in the lives of our members.
Compensation, Perks, and Benefits:
We offer a competitive salary and benefits package, including:
- Medical, dental, and vision benefits
- 401(k) program with company match
- Flexible spending accounts and health savings accounts
- Employee assistance program and mental health resources
- Discounts on travel, hotels, and other products and services
- Opportunities for professional development and career advancement
Conclusion:
If you're a motivated, customer-focused, and detail-oriented individual who is passionate about delivering exceptional service, we want to hear from you! As a Member Services Representative at American Airlines, you'll have the opportunity to make a real difference in the lives of our members, while also growing and developing your career in a dynamic and supportive environment. Don't miss out on this exciting opportunity - apply today!
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with American Airlines!
Apply Now