At arenaflex, we're on a mission to revolutionize the way organizations approach security awareness training and simulated phishing. As a leading provider of security awareness training and simulated phishing platforms, we're proud to be used by tens of thousands of organizations worldwide. Our cutting-edge solutions empower organizations to manage the ongoing problem of social engineering by training employees to make smarter security decisions every day.
We're not just a company – we're a community that values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging, with team lunches, trivia competitions, and local outings that bring our team together.
As a remote Order Management Specialist at arenaflex, you'll play a critical role in ensuring the smooth operation of our order management process. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!
**Responsibilities:**
As an Order Management Specialist, you'll be responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will also involve communicating with internal/external customers to address all payment-related inquiries and/or console questions.
Some of your key responsibilities will include:
* Reviewing and validating all order paperwork submitted to ensure completeness and accuracy
* Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
* Providing customers with access to the arenaflex console
* Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
* Uploading Tax Certificates
* Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly
* Entering and processing all incoming orders accurately and timely
* Adding single courses to consoles
* Creating Multi Tenant consoles for customers with child accounts
* Moving clients under their MSPs Bulk console
* Applying presale payments to invoices
**Minimum Qualifications:**
To be successful in this role, you'll need:
* A High School diploma or GED
* Experience with Gmail and Google Docs
* Experience with MS Office (Word and Excel)
* Experience with web browsers (Chrome, Internet Explorer, etc.)
* Fluent in multiple languages preferred
* Strong verbal and written communication skills
* Excellent time management and organization skills
**Preferred Qualifications:**
While not required, we're looking for individuals with:
* Experience in a similar role or industry
* Knowledge of security awareness training and simulated phishing platforms
* Familiarity with arenaflex's products and services
**What We Offer:**
As an Order Management Specialist at arenaflex, you'll enjoy a competitive salary of $17.50/hr, as well as a range of benefits that support your personal and professional growth. These include:
* Company-wide monthly bonuses
* Employee referral bonuses
* 401k matching (US)
* Fully paid medical insurance (US)
* Open and generous paid time off (length varies by country)
* Parental leave (length varies by country)
* Adoption assistance
* Tuition reimbursement
* Certification reimbursement
* Certification completion bonuses
* Gym benefits
* A relaxed dress code
* A modern, high-tech, and fun work environment
**How to Apply:**
If you're a motivated and detail-oriented individual with excellent communication skills, we want to hear from you! Please submit your application by 5/29/2024. We're an equal opportunities employer and welcome applications from all qualified candidates.
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For more information about our benefits and company culture, please visit [arenaflex website].
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