At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of mission-critical services and solutions, we're committed to creating a culture where individuality is valued and our associates can thrive. We're now seeking an experienced Part-Time Customer Service Advisor to join our remote team, providing top-notch support to our customers and helping them resolve their post-purchase needs.
**About arenaflex**
arenaflex is a dynamic and innovative company that delivers cutting-edge services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed. As a customer-centric organization, we're passionate about creating exceptional experiences that leave a lasting impression on our customers.
**Job Summary**
As a Part-Time Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, using your problem-solving skills to find quick solutions and resolve any issues. You'll also help de-escalate frustrated customers with empathy and professionalism, and occasionally assist with upselling or cross-selling when appropriate and necessary.
**Key Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
We're seeking a compassionate and patient individual with excellent communication and soft skills. You'll thrive in a high-volume, fast-paced environment and have a knack for de-escalating upset customers. Experience in customer service or call centers is a plus, but not required – training will be provided!
**Why You'll Love Working with Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive Team Environment: Work with people who have your back
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**We are NOT currently hiring in the following geographies:**
* States: AK, CA, HI, MA, IL, MT & NY
* Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and helping customers, feel heard, we want to hear from you! Apply now and join our team of dedicated professionals who are passionate about technology and committed to creating a culture where individuality is valued.