Experienced Part-Time Remote Customer Service Advocate for Senior Healthcare Support

Introduction to blithequark

blithequark is a pioneering not-for-profit organization dedicated to addressing the most critical issues affecting older adults in the United States. As a leading expert in senior healthcare, blithequark has been at the forefront of innovation for over 40 years, providing top-notch services to its members. With a strong commitment to keeping seniors healthy and independent, blithequark has established itself as a trusted name in the healthcare industry. The organization's mission-driven approach has earned it a reputation for excellence, and its team of talented professionals is passionate about making a positive impact on the lives of older adults.

About the Role

blithequark is seeking a highly skilled and compassionate Part-Time Remote Customer Service Advocate to join its team. As a Customer Service Advocate, you will play a vital role in providing exceptional support to blithequark's members, addressing their questions, concerns, and needs in a professional and empathetic manner. Your expertise will be instrumental in ensuring member satisfaction, resolving issues, and promoting the organization's mission and values.

Key Responsibilities

• Provide high-quality customer service by applying blithequark's Five Service Principles, educating members, family, providers, and caregivers about benefits and plan options.
• Accurately explain benefits and plan options in person, via email, or telephonically, ensuring that members have a clear understanding of their coverage and services.
• Provide follow-up support to members, clarifying issues, determining causes, and identifying and explaining solutions, escalating complex issues to management or other departments as required.
• Consistently meet or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance, demonstrating a strong commitment to excellence and efficiency.
• Respond to member and internal staff inquiries in a timely and professional manner, addressing concerns and resolving issues promptly and effectively.
• Participate in member calling projects as assigned by management, supporting the organization's goal of membership retention and growth.
• Follow policies, procedures, and job aids to maintain efficient and compliant operations, communicating suggestions for improvement and efficiencies to management.
• Document transactions accurately, completing applicable member forms and summarizing actions taken in the computer system, adhering to departmental standards and HIPAA requirements.

Essential Qualifications

• High school diploma or equivalent required.
• 1-2 years of call center or related customer service experience, with a strong focus on providing exceptional support and resolving issues effectively.
• 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans, preferred, with a solid understanding of healthcare, insurance, or pharmacy industry operations.
• Ability to maintain a calm demeanor in high-pressure situations, with excellent communication, data entry, and computer skills.
• Professional and pleasant telephone manner, with the ability to handle large call volumes while providing excellent customer service.

Preferred Qualifications

• Experience working in a healthcare, insurance, or pharmacy environment, with a strong understanding of senior healthcare and Medicare benefits.
• Knowledge of HIPAA requirements and regulations, with a commitment to maintaining confidentiality and adhering to compliance standards.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively in resolving complex issues.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Advocate, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, healthcare, and Medicare benefits. Our organization offers a range of career advancement opportunities, allowing you to explore different roles and responsibilities within the company. With a strong focus on employee development, we encourage our team members to pursue their passions and interests, providing the support and resources needed to achieve their career goals.

Work Environment and Culture

blithequark is proud of its inclusive and diverse work environment, where every team member is valued and respected. Our organization is committed to creating a workplace that reflects the communities we serve, with a strong focus on equality, diversity, and inclusion. As a Customer Service Advocate, you will be part of a dynamic and supportive team, working together to make a positive impact on the lives of older adults. Our company culture is built on a foundation of empathy, compassion, and excellence, with a strong commitment to delivering exceptional customer service and support.

Compensation and Benefits

blithequark offers a competitive compensation package, with a base salary range of $20.00 per hour. Our organization also provides an excellent 401(k) retirement saving plan with employer match, a robust employee recognition program, and a strong focus on work-life balance. As a Customer Service Advocate, you will have access to a range of benefits, including comprehensive health insurance, paid time off, and holidays, as well as opportunities for professional development and growth.

Conclusion

If you are a compassionate and skilled customer service professional, passionate about making a difference in the lives of older adults, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Customer Service Advocate at blithequark, you will be part of a dynamic and supportive team, working together to deliver exceptional customer service and support. With a strong commitment to employee development, diversity, and inclusion, our organization offers a unique and rewarding work environment, where every team member is valued and respected. Apply now to join our team and make a positive impact on the lives of older adults!

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