Experienced Part Time Remote Customer Service Specialist for Healthcare Industry – 28 Hours per Week, Competitive Benefits, and Professional Growth Opportunities

Introduction to arenaflex

arenaflex is a leading multi-specialty physician-led organization that has been providing extraordinary care to patients in the Midwest region since 1994. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals, we are committed to delivering excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. Our organization includes over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas.

Job Overview

We are seeking a highly skilled and experienced Part Time Remote Customer Service Specialist to join our team. As the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices, you will play a vital role in facilitating patient healthcare needs. This position requires a strong background in customer service, preferably in the healthcare industry, and the ability to work in a fast-paced environment with a high volume of inbound calls.

Key Responsibilities

• Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicate directly with providers (physicians) to relay pertinent clinical information during after hours and document and send messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Essential Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in customer service, preferably in the healthcare industry.
• Recent healthcare or customer service experience is highly desirable.
• Typing speed of minimum 35 wpm with 90% accuracy is required.
• Must live within 1 hour of St. Louis, Missouri.

Preferred Qualifications

• Experience working in an electronic health record system.
• Knowledge of insurance basics, MyChart, and appointment instructions.
• Excellent communication and critical thinking skills.
• Ability to work in a fast-paced environment with a high volume of inbound calls.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations. You will also need to have strong critical thinking skills, with the ability to leverage multiple job aids and resources to provide appropriate levels of service. Additionally, you will need to be proficient in navigating electronic health records, maintaining accurate data entry, and ensuring patient privacy and security.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for professional growth and development. As a Part Time Remote Customer Service Specialist, you will have access to a range of training and development programs, including our arenaflex Institute for Learning and Development. You will also have the opportunity to work with a talented team of healthcare professionals who are passionate about delivering exceptional patient care.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, positive, and inclusive, where all employees feel valued and supported. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a range of benefits and perks. As a Part Time Remote Customer Service Specialist, you will be eligible for our comprehensive benefits package, which includes medical, dental, vision, life insurance, and legal services. You will also have access to our pension plan, 401(k) plan with company match, tuition assistance, and paid time off benefits.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Part Time Remote Customer Service Specialist at arenaflex, you will have the opportunity to work with a talented team of healthcare professionals, develop your skills and knowledge, and contribute to the delivery of exceptional patient care. Don't miss out on this opportunity to join a dynamic and supportive team – apply today!

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