Introduction to blithequark
At blithequark, we are dedicated to delivering exceptional healthcare services that make a meaningful difference in the lives of our patients. As a leading provider of healthcare solutions, we are committed to fostering a culture of excellence, compassion, and innovation. Our team of skilled professionals is passionate about providing top-notch care and support to our patients, and we are now seeking an experienced Part Time Remote Customer Service Specialist to join our dynamic team.
Job Overview
As a Remote Customer Service Specialist at blithequark, you will play a vital role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will serve as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This position requires a high level of professionalism, excellent communication skills, and the ability to navigate complex electronic health records.
Key Responsibilities
- Navigate electronic health records to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicate directly with providers (physicians) to relay pertinent clinical information during after hours, and document and send messages to providers and clinical staff in the electronic health record for clinical-based needs.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or GED
- 2-5 years of experience in customer service or healthcare, with recent healthcare experience preferred
- Typing speed of at least 35 words per minute with 90% accuracy
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
- Excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations.
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Experience working with electronic health records and navigating complex healthcare systems
- Knowledge of insurance basics, MyChart, and appointment instructions
- Previous experience working in a call center or customer service environment, with a focus on providing exceptional patient care
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, providers, and staff
- Strong critical thinking and problem-solving skills, with the ability to navigate complex electronic health records and research complex issues
- Ability to work in a fast-paced environment, with a high volume of incoming calls and a focus on providing exceptional customer service
- Strong attention to detail, with the ability to maintain accurate and up-to-date records and ensure patient privacy and security
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Service Specialist, you will have access to a range of training and development programs, including:
- Comprehensive training on our electronic health record system and other software applications
- Ongoing coaching and feedback to support your professional development and growth
- Opportunities for advancement and career progression within the company
- Access to a range of educational resources and courses to support your ongoing learning and development
Work Environment and Company Culture
At blithequark, we are proud of our dynamic and supportive work environment. As a Remote Customer Service Specialist, you will be working from home, with the flexibility to manage your own schedule and workload. You will be part of a team of dedicated professionals who are passionate about providing exceptional patient care and support.
Our company culture is built on a foundation of excellence, compassion, and innovation. We are committed to fostering a culture of inclusivity, respect, and empathy, and we believe in recognizing and rewarding our employees for their hard work and contributions.
Compensation, Perks, and Benefits
As a Remote Customer Service Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, vision, life insurance, and legal services
- Disability insurance paid for by blithequark
- Pension Plan/403(b) Plan funded by blithequark
- 401(k) plan with blithequark match
- Tuition Assistance available on first day
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Conclusion
If you are a motivated and compassionate individual who is passionate about providing exceptional patient care and support, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Specialist at blithequark, you will be part of a dynamic team of professionals who are dedicated to making a meaningful difference in the lives of our patients. Apply now to join our team and take the first step towards a rewarding and challenging career in healthcare.
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