Experienced Product Operations Specialist – Land Seller Item Management and Customer Support Expertise

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional travel experiences to our customers. As a leading player in the private aviation industry, we are committed to providing top-notch services that exceed our customers' expectations. Our team is dedicated to ensuring that every aspect of our customers' journey is seamless, from booking to arrival. We are now seeking an experienced Product Operations Specialist to join our team, responsible for managing our land seller items, including hotels, cars, transfers, insurance, and more.

About the Role

The Product Operations Specialist will play a critical role in executing and maintaining blithequark's land seller items. This includes setting up merchant contract rules, pricing, and inventory, as well as ensuring accurate and timely display in all distribution channels. The successful candidate will have a strong background in product operations, excellent problem-solving skills, and the ability to work independently and collaboratively.

Key Responsibilities

• Create and maintain land seller profiles in the tour management system, including merchant settlement data, parent/chain relationships, and inventory allocations, where applicable.
• Set up and maintain all pricing and other selling rules for all direct land merchants.
• Set up design and rules for all electronically connected sellers.
• Manage the land product work for new destinations.
• Monitor land product competitive landscape and suggest and set up margin strategies where appropriate.
• Participate in the investigation of tour management system technology issues and third-party technology integrations (e.g., IBS and HotelBeds); serve as a contact with third-party suppliers where suitable.
• Provide pricing and objective data to marketing materials.
• Collaborate with the Product Development team on individual seller issues requiring clarification and/or resolution, as well as assist with hotel oversell situations.
• Assist other blithequark departments with questions or issues related to destinations and land product offerings.
• Provide and assist blithequark offices with customer resolution for land products on a case-by-case basis.
• Collaborate with Product Development to create and meet annual open-for-sale (OFS) timeline.
• Assist Product Operations Coordinator with hotel inventory management, land reporting, and other tasks as needed.
• Assist with crisis management for catastrophic events and emergency situations.
• Establish and foster partnering relationships with stakeholders at all levels.
• Perform other duties as assigned.

Essential Qualifications

• Bachelor's degree or equivalent work experience; or equivalent combination of education and experience.
• Basic analytical and effective problem-solving skills with creative solutions.
• Meticulous and highly organized.
• Ability to work independently and collaboratively.
• Self-motivated.
• Strong oral and written communication skills, ability to present to senior management.
• Proficient in Microsoft Excel and Outlook.

Preferred Qualifications

• Minimum of 2 years of travel or hospitality experience.
• Knowledge of blithequark programs, policies, and procedures.
• Knowledge of blithequark Reservation systems.
• Experience with Microsoft Power BI.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Product Operations Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities.

Work Environment and Company Culture

Our office environment is professional and dynamic, with a focus on collaboration and teamwork. We believe in fostering a culture of innovation, creativity, and excellence, and we are committed to providing a positive and supportive work environment for all our employees. At blithequark, you will be part of a team that values diversity, equity, and inclusion, and is dedicated to making a positive impact in the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive salary of $25 per hour, as well as a range of benefits and perks, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced product operations specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in delivering exceptional travel experiences to our customers, and contributing to the success of our organization. Don't miss out on this opportunity to join a dynamic and growing company, and take your career to the next level. Apply now to become a part of the blithequark team!

Apply Now