Welcome to arenaflex
At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our commitment to making each home safer and more livable drives our passion for excellence. In addition to serving our customers, arenaflex strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work and a multi-recipient of Top Workplaces. From free benefits to people-focused committees, we are dedicated to making arenaflex a great place to work every day.
Job Overview
This position handles customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. You will also schedule customer service calls and other customer service activities as needed, and review completed service tickets from the field for quality assurance.
Key Responsibilities:
- Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
- Schedule service customers with local technicians, as needed.
- Review completed service tickets for quality assurance in the region.
- Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region.
- Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient.
- Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
- Performs other duties as assigned by supervisor.
Essential Qualifications:
To be successful in this role, you will need:
- High School Diploma or equivalent.
- At least (1) year of Customer Service Experience.
- At least (1) year of previous office or administrative experience.
- Computer and keyboard proficient, with job duties performed essentially paperless.
- Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
Preferred Qualifications:
In addition to the essential qualifications, we prefer candidates with:
- Excellent verbal and written communication skills for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
- Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Ability to type at least 50 words per minute (wpm).
- Highly organized, with strong time management skills and the ability to be resourceful when necessary.
What We Offer:
At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including:
- Industry-leading compensation package.
- Fully paid Medical, Dental, and Vision benefits after 90 days.
- 401k Savings Plan.
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
- Childcare benefits to support families.
- Endless opportunity for growth and advancement.
Other Perks:
In addition to our comprehensive benefits package, we also offer:
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
- Gym membership compensation - your insurance will help cover the cost of your gym membership!
- Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.
Career Growth Opportunities:
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship.
- Professional development courses and workshops.
- Opportunities for advancement and promotion.
Work Environment and Company Culture:
At arenaflex, we are proud of our welcoming and inclusive workplace culture. We believe in creating an environment that is supportive, collaborative, and fun. Our employees are our greatest asset, and we are committed to helping them succeed and thrive in their roles.
Conclusion:
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, comprehensive benefits package, and opportunities for growth and development. Join our team today and start building a career you will love!
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