At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our ranks.
We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in the State of Iowa. As the initial point of contact for inquiries, you will be responsible for providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Your primary goal will be to provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback.
At blithequark, we offer a competitive hourly rate of $18.00 per hour, paid training, and a full benefits package. Our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
At blithequark, we are committed to the growth and development of our employees. We offer career growth opportunities, training, and development programs to help you advance in your career. Our goal is to provide you with the skills and knowledge needed to succeed in your role and beyond.
Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. Our culture is built on a foundation of respect, empathy, and open communication, and we strive to create an environment where everyone can thrive.
If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing reasonable accommodations to applicants with disabilities to ensure that they have an equal opportunity to apply for and compete for employment with us.
Thank you for considering this exciting opportunity to join the blithequark team as a Remote Call Center Customer Service Representative. We are confident that our team will provide you with the support and resources you need to succeed in this role. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this role. We look forward to receiving your application and discussing this opportunity further with you.
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