Republic Services, Inc. is a leader in the environmental services industry, providing customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. With a strong commitment to advancing circularity and supporting decarbonization, we are helping deliver on our vision to partner with customers to create a more sustainable world. Our industry-leading commitments have earned us numerous recognitions, including being named one of Barron's 100 Most Sustainable Companies, a CDP Discloser, and one of Ethisphere's World's Most Ethical Companies.
We are seeking an experienced Remote Call Center Customer Service Representative to join our team in Phoenix, Arizona. As a Customer Resource Associate, you will work under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. This position requires a strong and diverse skillset in relevant areas to drive success, including excellent communication and problem-solving skills, the ability to work in a fast-paced environment, and a strong commitment to providing superior customer service.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple responsibilities. Strong problem-solving skills, with the ability to analyze situations and develop effective solutions, are also essential. Additionally, you will need to be proficient in using computer systems and software, including customer relationship management (CRM) systems and Microsoft Office.
At Republic Services, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship programs, and tuition reimbursement. We also provide opportunities for advancement, with a strong focus on promoting from within. As a Remote Call Center Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing, and to advance to leadership roles within the company.
At Republic Services, we are proud of our inclusive and diverse culture, where every voice counts. We have a high employee engagement score of 86 and are committed to creating a positive and supportive work environment. Our company values guide our daily actions, including a commitment to safety, customer service, environmental responsibility, and community involvement. We also offer a range of employee benefits, including comprehensive medical benefits, retirement savings plans, and employee discount programs.
We offer a competitive salary of $18.50 per hour, plus comprehensive benefits, including:
If you are a motivated and customer-focused individual with a strong commitment to providing superior service, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will have the opportunity to work with a leading company in the environmental services industry, develop your skills and knowledge, and advance your career. Don't hesitate to apply - we look forward to hearing from you!
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
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