Posted May 9, 2026

Experienced Remote Call Center Scheduler - Access Point: Join Our Team and Make a Difference in Patient Engagement

Join the Team That's Changing the Face of Patient Engagement

Are you passionate about delivering exceptional patient experiences and making a positive impact on healthcare? Do you have a knack for building trust and rapport with patients over the phone? We're on the hunt for a talented and customer-focused Remote Call Center Scheduler to join our fully remote team at Access Point, a division of Lifepoint Health. As a key member of our Centralized Scheduling Department, you'll play a vital role in supporting scheduling for a specific healthcare specialty and ensuring that patients receive the care they need.

About Access Point and Lifepoint Health

At Access Point and Lifepoint Health, our mission is to Make Communities Healthier by improving patient access to care. We believe that success is achieved through talented people, and we're committed to creating a work environment that's engaging, supportive, and rewarding. Our team is dedicated to delivering exceptional patient experiences, and we're looking for individuals who share our passion for patient engagement and customer service.

Job Summary

As a Remote Call Center Scheduler, you'll work closely with our Centralized Scheduling Department to support scheduling for an assigned healthcare specialty. Your primary responsibilities will include answering inbound patient scheduling calls, scheduling patients for procedures, and providing exceptional customer service. If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Patient Scheduling: Answer inbound patient scheduling calls, address patient concerns, and schedule patients for procedures in a timely and efficient manner.
Communication: Communicate with patients to schedule, re-schedule, and/or cancel appointment requests accurately, following practice scheduling protocols and tools.
Data Entry: Accurately collect and perform data entry of all required patient demographic and insurance information.
Customer Service: Utilize professional communication etiquette and listening skills to assist patients with their scheduling needs and build a safe and trustworthy environment.
De-escalation: De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Software Systems: Utilize and maneuver between several different software systems to maintain accurate and up-to-date information.
Additional Projects: Assist with other projects as assigned by management.

Requirements and Qualifications

Education:

High School Diploma: Required.
Associate's Degree or Bachelor's Degree: Preferred.

Experience:

Call Center or Customer Service Experience: One year of previous experience required.
Basic Healthcare Knowledge: Preferred.

Skills and Competencies:

Excellent Communication and Interpersonal Skills: Ability to communicate effectively with patients, families, and healthcare professionals.
Customer Service Skills: Ability to provide exceptional customer service and build trust with patients.
Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
Technical Skills: Ability to utilize software systems, including electronic medical records and scheduling systems.

What We Offer

At Access Point and Lifepoint Health, we're committed to providing an excellent total compensation package that includes:

Competitive Salary: A salary that reflects your skills and experience.
Benefits: 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program.

Work Environment and Culture

We're a fully remote team with a flexible work environment that allows you to work from the comfort of your own home. Our culture is built on a foundation of respect, empathy, and inclusivity, and we're committed to providing equal employment opportunities for all applicants and employees.

Career Growth Opportunities and Learning Benefits

At Access Point and Lifepoint Health, we're committed to helping our team members grow and develop their skills. We offer:

Training and Development: Ongoing training and development opportunities to help you advance in your career.
Mentorship: Opportunities to work with experienced professionals who can provide guidance and support.
Career Advancement: Opportunities to advance in your career and take on new challenges.

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

Apply Now

Conclusion

At Access Point and Lifepoint Health, we're committed to making a positive impact on healthcare and improving patient access to care. If you're passionate about delivering exceptional patient experiences and making a difference in the lives of others, we encourage you to join our team as a Remote Call Center Scheduler. Apply now and take the first step towards a rewarding and fulfilling career in patient engagement.