Experienced Remote Contact Center Representative – Healthcare Industry Customer Service and Scheduling Specialist

Introduction to Advantmed and Our Mission

At Advantmed, we are a leading healthcare information management company dedicated to helping health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Founded in 2005 and based in Orange County, California, our team has been at the forefront of delivering innovative solutions that make a real difference in the lives of our clients and their members. We are now seeking an experienced and motivated Remote Contact Center Representative to join our team, focusing on providing exceptional customer service and scheduling health assessment visits for our members.

About the Role

As a Remote Contact Center Representative with Advantmed, you will be the first point of contact for our members, handling inbound and outbound calls to schedule health assessment visits and address any questions or concerns they may have. This is a unique opportunity to build a career in the healthcare industry, working with a dynamic team of professionals who are passionate about delivering exceptional customer service and making a positive impact on people's lives. If you have excellent communication skills, a strong work ethic, and a passion for helping others, we encourage you to apply for this exciting role.

Key Responsibilities

• Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
• Learning about and addressing customer needs, complaints, or other service issues in a professional and empathetic manner
• Responding efficiently and accurately to callers, explaining possible solutions or rebuttals, and ensuring that customers feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients as needed
• Building lasting relationships with customers and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately to ensure seamless customer interactions
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that suit client needs better
• Taking part in training and other learning opportunities to expand knowledge of the company and position
• Being available for meetings on camera as and when needed
• Adhering to all company policies and procedures
• Additional ad-hoc tasks as assigned by the Call Center Supervisor

Essential Qualifications

• Prior call center experience in a target-driven environment or excellent communication skills with a strong desire to build a career in the healthcare industry
• Experience working in an outbound sales process is a plus
• Outgoing and pleasing personality on the phone with excellent communication skills and clear diction
• Good time manager with the ability to multi-task and work in a challenging environment
• Ready to learn and grow with a go-getter mindset
• Able to work in a remote setting with a Windows-based laptop/desktop and video-calling capabilities
• Eligible to work and perform job responsibilities within the United States

Preferred Qualifications

• Customer service or other directly related experience is a plus
• Ability to collaborate and be a team player
• Various software and data entry proficiency, including MS Office
• Ability to type 40Wpm, 60Wpm is preferred
• Strong communication and time management skills
• Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
• Problem solver with the ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
• Honesty and integrity

Skills and Competencies

• Excellent attendance and work record
• Ability to professionally articulate customer call scripts
• Exceptional customer service and active listening skills
• Ability to empathize and manage personal emotions
• Ability to function as an effective team member
• Ability to internalize and follow protocols/guidelines
• Demonstrate excellent oral and written communication skills; correct spelling is a must
• Strong time management skills and decision-making skills
• Strong computer skills required
• Must have a working knowledge of MS Office applications: Word, Excel, and Outlook

Career Growth Opportunities and Learning Benefits

At Advantmed, we are committed to the growth and development of our team members. As a Remote Contact Center Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement within the company. Our goal is to help you succeed in your role and achieve your long-term career goals, whether that's moving into a leadership position or specializing in a particular area of the healthcare industry.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and teamwork. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a remote team member, you will be an integral part of our virtual team, working closely with colleagues from diverse backgrounds and experiences. We are proud of our inclusive and dynamic culture, and we are committed to making a positive impact on the lives of our clients, members, and employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a hourly rate of $15/hour plus a training bonus. Our benefits package includes opportunities for professional growth and development, flexible working hours, and a comprehensive range of perks and incentives. We believe in recognizing and rewarding our team members for their hard work and contributions to the company, and we are committed to providing a fair and competitive compensation package that reflects your skills, experience, and dedication.

Conclusion

If you are a motivated and customer-focused individual with a passion for the healthcare industry, we encourage you to apply for this exciting opportunity. As a Remote Contact Center Representative with Advantmed, you will be part of a dynamic team of professionals who are dedicated to delivering exceptional customer service and making a positive impact on people's lives. Don't miss out on this chance to build a rewarding career with a leading healthcare information management company. Apply now and take the first step towards a fulfilling and challenging role that will help you grow both personally and professionally.

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Our application process is straightforward and easy to follow, and our recruitment team is always available to answer any questions you may have. Don't wait – apply today and start your journey with Advantmed!

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