Experienced Remote Customer Care Advocate for TRICARE Beneficiaries – Full-Time Virtual Position at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to providing exceptional support to our partners and their customers. As a leader in the customer care industry, we recognize the importance of delivering top-notch service to those who have served our country. Our organization is committed to hiring talented individuals, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers, to join our team of remote customer care advocates. If you have a passion for helping others and a strong background in customer service, we encourage you to apply for this exciting opportunity.

Job Overview

We are seeking experienced contact center professionals to fill full-time, remote positions as inbound benefit support representatives. As a remote customer care advocate at blithequark, you will play a vital role in providing support to TRICARE beneficiaries, answering their questions, and addressing their concerns. This is a long-term, full-time employment opportunity that offers a range of benefits, including paid training, competitive compensation, and a comprehensive benefits package.

Key Responsibilities

• Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
• Successfully complete paid virtual training and apply learned skills on the job
• Operate a PC to extract information, document inquiries, and track activities in the database
• Thoroughly document inquiry outcomes for accurate tracking and analysis
• Coordinate with team members to ensure timely handling of TRICARE member requests
• Work under the supervision of a virtual supervisor to answer questions and escalate complex issues when necessary
• Meet quality, member experience, and first-time resolution objectives while responding to customer needs
• Maintain a productive work environment and proactively address issues such as internet connectivity challenges

Requirements for Success

To be considered for this role, you must have at least 2 years of customer service experience, with recent experience in at-home call center support being highly preferred. You must also have a history of quality call scoring and excellent attendance. Additionally, you will be required to undergo pre-employment background checks, including U.S. citizenship verification.

A personal PC or laptop with a wired internet connection is required for this role, and you must be able to connect to the client environment within five minutes. Additional equipment will be provided to meet security requirements for your home office, and once you complete your training, you will be issued company equipment, including a computer and monitors.

Essential Qualifications

• 2+ years of customer service experience
• Recent experience in at-home call center support
• Quality call scoring and excellent attendance record
• Pre-employment background checks, including U.S. citizenship verification
• Personal PC or laptop with wired internet connection

Preferred Qualifications

• Experience working with TRICARE beneficiaries or similar customer base
• Familiarity with customer relationship management (CRM) software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong customer service skills, with the ability to empathize with customers and provide personalized support
• Excellent communication and interpersonal skills, with the ability to work effectively with team members and supervisors
• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and provide solutions
• Ability to work independently in a remote environment, with minimal supervision
• Strong technical skills, with the ability to operate a PC and navigate customer relationship management (CRM) software

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a remote customer care advocate, you will have access to paid training and ongoing support to help you succeed in your role. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that is dedicated to providing exceptional customer service. We offer a range of benefits and perks to support your well-being and success, including paid time off, healthcare coverage, and a 401K retirement plan.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay rate of $14 per hour during training, with increases post-training. You will also be eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment. Additionally, you will have the opportunity to earn performance incentives and bonuses.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this remote customer care advocate position at blithequark. With our comprehensive training program, competitive compensation package, and supportive work environment, you will have everything you need to succeed in this role. Don't miss out on this opportunity to join our team and make a difference in the lives of TRICARE beneficiaries. Apply today!

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